User guide

2.4 Call Charge Rates
Setup the call charge rates by selecting the menu Setup/Program Setup
Basic Trunk Call Cost Considerations
There are two ways the calls cost is determined. If the trunk line carrier is able to generate a call cost,
via pulses or charge value, then TeleTellus pro can be used to simply apply a markup to the carrier
generated cost.
Alternatively, if there is no carrier cost, TeleTellus pro can calculate the cal cost based on its inbuilt
cost tables that you can customize for your enterprise. These cost or rate tables use the call talk time,
dialed number and a basic formula (see below ) to calculate the call cost.
The following section is to be used as a guide to helping to setup the call charge costing tables for
TeleTellus pro. You can cost calls for outgoing calls and optionally incoming calls. You can setup 10
different costing schemes or rate tables, and allocate each extension to a different scheme. By default
every extension’s calls are cost according to rate table 1
The call cost calculation which is generally applied to outgoing calls is based on the following formula;
Call Cost = (Call Talk Time * Rate + Connection Fee) * Markup factor
Where the call talk time is in minutes, the Rate is the cost amount per minute and the Connection fee
is the starting cost added at the beginning of the call.
The call rate is determined by two factors;
I. Telephone number
Each calls telephone number is analysed to determine the call rate. One or more digits can be
specified to determine the call rate for numbers which commence with those digits. For example
calls commencing with 001 could be costed at an international rate of $1.20 per minute. The rate
tables can have multiple entries which are similar. For example calls to 001295 could be costed at
$1.00 instead of $1.20 for all other calls which commence with 001. This allows you to have a mix
of general number and specific number costing schemes.