User guide

2.3.6 Groups
The Groups are displayed in the Report Builder and in the main screen monitor. Generally, you can use the
groups to represent actual groups configured in the phone system.
The Pilot/DDI is generally the group’s virtual extension number configured in the PABX. Please consult
your authorised reseller for information about the group pilot numbers.
You can click on the right side of the Agent cell to show a pop up of all the extensions (see below) defined
in TeleTellus pro, or you can simply enter the extensions for each group, by separating each extension
number with a comma, .e.g. 212,201,206,208