Specifications

VTM Series Installation and Operation Handbook
1-7
Service and Support
For service support, telephone the Customer Service Department at 610-327-2292. If
the problem cannot be resolved over the telephone and the instrument must be shipped
to Videotek for service or repair:
• Obtain a Return Authorization (RA) number from the Videotek Customer Service
Department.
• Attach a tag to the unit with:
− Your company name, address, and telephone number
− The name of the contact person at your company
− The RA number
− The unit serial number
− An explanation of the problem
• To prevent shipping damage, pack the unit the same way Videotek had packed it.
If possible, use the original packing materials in the original shipping container.
• Ship the unit to:
Videotek, Inc.
243 Shoemaker Road
Pottstown, PA 19464-6433
Attn: Service Dept.