User manual

User Manual ADPRO
®
XOa Client Software
142 21796_05_preliminary
Note
A full upgrade of the firmware and software may cause your data to get lost (e.g. license, user
data, configuration…). Make sure you have downloaded these files from your video system
before you start upgrading.
(See Downloading Files from the Server on page 142.)
If, by accident, you do lose your configuration, you will need to redo all settings in the video
system.
If you also lose your system license, you will need to contact your supplier (Xtralis Support) to
retrieve a new license. If a new license needs to be retrieved from Xtralis Support, you will need
to provide the serial numbers of your video cards. Click About in the top menu to see the
system information, which contains the serial numbers. Click the Clipboard button to copy the
information, and then paste it into an email to Xtralis Support.
Note
Xchange is the new platform that allows you to easily activate and deploy additional
applications, and upgrade firmware on your RMG devices. For more information, see the
Xchange Tool User Manual.
19.2 Downloading Files from the Server
Before installing new software, or before making major changes to the configuration, it is recommended that
you download the following files to your local hard disk:
 Licenses
 User data
 Configurations
 Camera definitions
 Calibration pictures.
If you lose any of the above data or settings, you can upload the downloaded files again to restore settings.
To download files from the server, proceed as follows:
1. Choose System > Maintenance > Transfer. For downloading, you use the Receive from server
pane.
2. To download the licenses, click License, and then click Get.
3. Select the destination folder and click OK.
4. To download user data, click User Data, and then click Get.
5. Select the destination folder and click OK.
6. To download a configuration, click Configuration.
7. Select the desired configuration from the list, and then click Get.
8. Select the destination folder and click OK.
9. Repeat for each configuration.
10. To download the camera definitions, click Camera Definition, and then click Get.
11. Select the destination folder and click OK.