Frequently Asked Questions

ManualsBrandsVicture ManualsBaby Products1080P 4Pcs Indoor Security Camera System Home Monitor with 2.4Ghz Pet/Baby/Nanny Security Surveillance Camera Motion Detection 2-Way Audio Night Vision Compatible with iOS & Android System

Table Of Contents

FAQ

Catalogue

Victure Home App and Account

1. Where to download the Victure Home App?

2. I didn't receive the verification code. What should I do?

3. What if I forgot my password?

4. How to unbind and remove my camera?

Pairing & Wi-Fi Connection

1. How to connect the camera to Wi-Fi?

2. Does Victure Cam only support 2.4G Wi-Fi? Any tips for connecting the camera

to network?

3. How can I troubleshoot for failure in connecting the network?

4. What if the device is offline?

5. I couldn't scan the QR code. What should I do?

6. How can I reconnect if I changed my Wi-Fi or Wi-Fi password?

Feature Related

1. Can I turn the Night Vision off?

2. How to choose an ideal motion/sound sensitivity?

3. Does the camera support loop recording?

4. What should I do if I only want to see motion detected videos?

Summary of content (9 pages)

PAGE 1
FAQ Catalogue Victure Home App and Account 1. Where to download the Victure Home App? 2. I didn't receive the verification code. What should I do? 3. What if I forgot my password? 4. How to unbind and remove my camera? Pairing & Wi-Fi Connection 1. How to connect the camera to Wi-Fi? 2. Does Victure Cam only support 2.4G Wi-Fi? Any tips for connecting the camera to network? 3. How can I troubleshoot for failure in connecting the network? 4. What if the device is offline? 5. I couldn't scan the QR code.
PAGE 2
5. How to share Victure Cam's viewing access to others? 6. Where can I find the camera's ID, firmware and IP information? Storage and Information Security 1. How can I store the videos? 2. How does Victure Home protect my privacy? 3. How does the cloud storage work? 4. How do I subscribe or unsubscribe to the cloud services? 5. What to do if the device keeps having problems of reading the MicroSD card? 6. Why does Playback fail to work after I format the card? 7.
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Victure Home App and Account 1. Where to download the Victure Home App? Please download the Victure Home App from the Google Playstore or the App Store. Supporting System Versions: Android 4.4+, iOS 8.0+. 2. I didn't receive the verification code. What should I do? Please check your email's spam folder or try another email address. If the problem persists, please contact us at app.support@govicture.com with the email address you registered. 3.
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2. Does Victure Cam only support 2.4G Wi-Fi? Any tips for connecting the camera to network? Yes, Victure Cam can only support 2.4G Wi-Fi, please ensure that your router support 2.4G Wi-Fi. When pairing a camera, please choose a 2.4G Wi-Fi on your phone too. You can go back to using 5G Wi-Fi or other networks on your phone after a successful pairing. Here are the meanings of the different status lights: Steady Red: the device is powered on and initializing. Flashing Red: the device is ready to connect.
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. I couldn't scan the QR code. What should I do? Please remove the protection film of the camera or clean the lens. You can click the QR code to amplify, maximize your phone's brightness. Make sure that your phone is about 6-10 inches away from the lens. 6. How can I reconnect if I changed my Wi-Fi or Wi-Fi password? The camera is connected to the router. Once the network changes, you will need to reset the camera connect it again Feature Related 1.
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3. Does the camera support loop recording? The camera supports loop recording both with a MicroSD card or Victure Home Cloud. You can turn it on under "Settings - Storage." Please note that if you turn on the loop recording, the MicroSD card will automatically replace the older videos with new ones when full. The cloud can store videos for up to 7 days or 14 days, based on the plan you choose. Any videos older than the days of plan you choose will automatically get deleted. 4.
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2. How does Victure Home protect my privacy? Victure Home works tirelessly to keep our customers’data and videos secure. We are backed by the secure and tested Amazon Web Service (AWS) to protect your privacy. AWS complies with the FBI's Criminal Justice Information Security (CJIS) standards. AWS is used throughout the United States by state, local, and federal law enforcement agencies. All of Victure Home ’ s data transmissions adopt the HTTPS encryption protocol.
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7. Why can't I see the recorded videos on the detected message immediately? Videos recorded and stored in the cloud takes about 2 minutes; videos stored in the MicroSD takes about 5 minutes. When the process is not finished, you will be directed to live-streaming. 8. How to delete the recorded videos? Videos stored in the cloud will be automatically deleted after the rolling period based on the plan you choose; videos stored in the MicroSD card will need to be deleted manually by formatting the card. 9.
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Accessories 1. What comes in the box with Victure Cam? Victure Cam Indoor:3M Sticker x1 Power Cord x1 USB Plug x1. 2. How can I mount my camera on the wall? For Victure Cam Indoor, you can just place the 3M sticker underneath the stand and adhere it to the wall.