User Guide

ManualsBrandsVicture ManualsBaby ProductsVideo Baby Monitor with Camera, Auto Night Vision VOX Auto Wake-up Mode 2-Way Intercom Talk Temperature Sensor and Lullabies with 2.4 GHz Wireless Transmission Technology

Ten common problems and Solutions

During the use of the product, the following situations may

occur. Here are all the solutions to the problems. Please try

according to the prompts. If your product can't be effectively

improved after trying the following methods, please contact us

through email.

After-sales email:【bm.support@govicture.com】

Situation 1: The product has signal connection interruption or sound interruption.

There are three main reasons and suggestions for the interruption of signal and sound during the use

of the product.

1. The distance between the baby unit and the parent unit exceeds the range of use. We suggest that

you try to keep the distance between the baby unit and the parent unit within 10 meters.

2. The product signal is interfered. We suggest that you keep the product away from routers,

microwave ovens, battery remote controllers and other electronic devices using 2.4GHz.

3. There are too many obstacles between the baby end and the parent unit. We suggest you use the

product indoors with less obstacles.

Please try the above three suggestions, if the problem is not improved, please contact us through our

Customer Service Email, we will customize other solutions for you. (Customer Service Email:

bm.support@govicture.com)

Summary of content (6 pages)

PAGE 1
Ten common problems and Solutions During the use of the product, the following situations may occur. Here are all the solutions to the problems. Please try according to the prompts. If your product can't be effectively improved after trying the following methods, please contact us through email. After-sales email:【bm.support@govicture.com】 Situation 1: The product has signal connection interruption or sound interruption.
PAGE 2
Situation 2: Parent Unit make noise. There are three main reasons and suggestions for the noise problems of products. 1. The product signal is interfered. We suggest that you keep the product away from routers, microwave ovens, battery remote controllers and other electronic devices using 2.4GHz. 2. The sound of the environment where the baby is located is quite noisy. We suggest that you change the environment where the baby is placed before testing. 3.
PAGE 3
Situation 4: You can not hear from the parent unit. There are three main reasons and suggestions for the problem that parents can't hear the voice. 1. There is no sound at the baby unit. We suggest you check to see if the environment where the baby unit is located is quiet. If so, please try again in the environment with sound. 2. The volume setting on the parent's side is too low. We suggest that you press the up and down buttons on the parent's side to adjust to the appropriate volume. 3.
PAGE 4
Situation 6: Night vision does not work. If the product fails to work, there are three main reasons and suggestions. 1. The baby terminal is not powered on. It is recommended that you check whether the baby terminal is powered on through the charger. If the indicator light on the baby terminal is on, it means that the power is turned on. 2. The environment of the baby end is not dark enough.
PAGE 5
Situation 8: The router cannot work due to product impact. There are two main reasons and suggestions for the product's failure to work. 1. The distance between the product and the router is too close. We suggest that you keep a distance of at least 5 meters between the product and the router. 2. Router failure, we suggest that you replace the router before evaluation. Please try the above two suggestions. If the problem is not improved, please contact us through our Customer Service Email.
PAGE 6
Situation 10: Unable to start the parent terminal after charging. There are two main reasons and suggestions for the failure of starting the parent terminal after charging. 1. The parent terminal is not charged, we suggest you change the charger of the baby terminal for charging. 2. The charging port at the parent's end is loose or sunken. We suggest you check whether the indicator light is on when charging. Please try the above two suggestions.