Technical data

9Troubleshooting
42 CamTel
svr
Error diagnosis for direct connections by null modem cable
No remote transmission possible
Problems with remote data transmission by telephone and computer
networkscanbecausedonthetransmittersideandonthereceiverside.The
CamControl LITE and CamControl PRO software manuals provide detailed
troubleshootingadviceforlocatingerrors.Erroreliminationisdescribedthere
aswell.
Image display errors
Erroratreceiver
(PC)
PossiblecausesatPC
receiver
Remedy
Thetransmitterlist
appearsafter
connecting.
1. Thenullmodemcablehas
notbeenrecognisedby
theprogram
2. Incorrectreceiver
modemsettings
3. Incorrectorfaultynull
modemcable.
4. IncorrectorfaultyCOM
port
1. ReceiversettingsportA:DeactivateCAPI,
TCP/IPandsetthemodetonormal.Selectthe
correctCOMportunderPort.
2. Inspectthe
nullmodemcable.Thetransmitter
listshouldnotappearifthenullmodemcable
iscorrectlyconnectedaslongasneitherCAPI
norTCP/IPareactivated.
3. TesttheCOMportwithanotherterminaland
program(e.g.mouseormodemandterminal
software).
DialogboxConnection
Statusappears,
howevernosetupis
loaded.
1. IncorrectBaudrate
2. Incorrectorfaultynull
modemcable.
3. Transmitterswitchedoff,
notsettofactorysettings,
orfaulty.
4. Nullmodemconnectedto
activedevice
1. ReceiversettingsportA:Setthemodeto
normalandenterthedeviceBaudrate:Ifyou
donotknowyourdeviceBaudratetrythe
settings
available,startingwith115,200Baud.
Checkthetransmitter:
2. TesttheCOM portwithanotherterminal
deviceandprogram(e.g.mouseormodem
andHyperTerminal).
3. Switchthetransmitteroff.Connectallcables
properly.Switchthetransmitterbackon
again.
Faultyimage Possiblecauses Remedy
Allimagesaredisplayed
inblackandwhite
insteadofcolour.
1. Theimageswererecorded
inblackandwhite.
2. ThePCgraphicscardis
configuredfor256
coloursonly.
1. Changetherecorderconfigurationwith
CamControlLITEsoftware.
2. SetthePCgraphicscardtomorethan256
colours.
Pixelerrorsappearin
theimage,
consisting
ofindividualorlarge
numbersofcoloured
dots.
1. Faultyorincorrect
graphicsdriver.
2. Thetransmitterisfaulty.
1. Setthegraphicscardtoadifferentcolour
mode(16bit,24bit,32bit,TrueColor)which
doesnotdisplaythecoloureddots.
2. Useadifferentoranewgraphicsdriver.
3. Useadifferent
graphicscard.
4. Contactyourretailertohavethetransmitter
inspected.
Thedisplayedimages
consistofcoloured
rectangles.
Thetransmitterisfaulty. Consultyourdealer.