Manual

Chapter 11 Maintenance and Troubleshooting
Maintenance procedure
114 User Manual 7SMART102 Rev006
Installing a new version of the software
Downloading from Internet
When the software is obtained from the Internet, it must be saved on a storage medium
before the software upgrade of the product can be carried out. To do this:
1 Open an Internet browser.
2 Enter the internet address http://www.updatemyunit.net, which will give access to
the installation/update portals for all VIAVI products.
3 Click on the link SmartOTDR® Platform.
A new page opens, displaying the current version available
4 According to your region, click on the one of the following icon to download the
archive.
Download from European server
Download from North American server
Download from Singapore server
5 In the new dialog box displayed, click on Save to save the exe file on the PC.
6 Once completed, connect the USB memory stick to the PC and follow the instruc-
tions chapter “Installation from a USB memory stick” on page 116, from step 2.
Installation from VIAVI Server
The update can be performed directly onto the equipment, using the VIAVI server.
1 Connect the SmartOTDR to a PC via an Ethernet cable or via WIFI.
When a new software version is loaded, there is a risk of re-initialization of
the internal memory. Before installing the new software, it is therefore advis-
able to save the results in the memory.
Do not interrupt the installation process, as this could damage the instru-
ment.
To avoid any interruption of the installation procedure, the SmartOTDR must
be operating on the mains: if the procedure is started while operating on bat-
tery, a message indicates that the instrument must be connected to the
mains.