User's Manual
Chapter 2 Instrument Settings
Accessing the SmartClass Triple Play Services remotely using VNC
SmartClass TPS User’s Guide
24 22035456, Rev 001 May 2014
Accessing the SmartClass Triple Play Services remotely using VNC
The Remote Access features allows you to access the SmartClass Triple Play Services user inter-
face from a PC or laptop computer through a virtual network connection (VNC), connecting over an
Ethernet interface, Wi-Fi interface, or DSL interface.
To use this feature, you must have a VNC viewer installed on the PC or laptop, the SmartClass
Triple Play Services must be connected to the same network and subnet as the PC or laptop, and
you must know the IP address of the SmartClass Triple Play Services.
The VNC program can control the following functions:
– You can do a ping, trace route and FTP tests, but be careful that changes do not affect your
VNC connection.
– For VoIP and Video, VNC is not recommended.
– Results may not match the expected results.
To access the SmartClass Triple Play Services remotely
1 Using an Ethernet cable, connect the SmartClass Triple Play Services to same Ethernet LAN
as the PC or laptop you will use for the VNC.
2 Turn the Remote Operation feature On by doing the following:
a From the System Settings menu, select Remote Access.
b Select the desired interface.
c Press OK to toggle Disabled to Enabled.
3 Configure the network setup to match your Ethernet, Wi-Fi, or DSL network.
4 Establish the VNC connection.
a Launch VNC viewer.
b In the viewer’s server address field, type the SmartClass Triple Play Services's IP
address, and then select OK.
The SmartClass Triple Play Services user interface appears in the VNC viewer.
NOTE:
VNC over Ethernet and DSL are always available (standard); VNC over Wi-Fi is only supported
if the Mobile App Connectivity SW option is enabled.
TIP:
If the message, “Failed to connect to server” appears, the VNC viewer was not able to communicate with
the SmartClass Triple Play Services. If this happens, try the following solutions:
– Make sure you are using the correct IP address for the SmartClass Triple Play Services.
– From the PC or laptop, ping the SmartClass Triple Play Services IP address to verify the network link
is working. If the link is not working, restart the SmartClass Triple Play Services and repeat step 2
through step 4.