User's Manual

Chapter 18 Maintenance and Troubleshooting
Resolving problems
SmartClass TPS User’s Guide
May 2014 22035456, Rev 001 153
Issue
I’m on an ADSL circuit and the ATM results indicate that I am receiving frames but the Frame LED
is not green and IP pings are not working.
Resolution
Check the encapsulation and the mode. The wrong protocol may be in use.
Issue
I’m on an ADSL circuit and I have a PPPoA service and I get a PPP TIMEOUT message
Resolution
Verify that the VPI-VCI is correct.
Verify that the encapsulation is correct.
Verify that the addressing mode is set correctly (IPCP/Static).
Verify that the username and password are correct.
Issue
I have a PPPoE connection and I get a PPPoE FAILED message.
Resolution
Verify that the VPI-VCI is correct.
Verify that the encapsulation is correct.
Verify that the addressing mode is correct.
Verify that the user name and password are correct (including case).
Check for a VLAN.
Issue
I’m on an ADSL circuit and I have a Bridged Ethernet connection and I get a DCHP FAILED
message.
Resolution
Verify that the VPI-VCI is correct.
Verify that the encapsulation is correct.
Verify that the DHCP server isn't out of addresses. (Contact your IT department or help desk.)
Issue
I get an INVALID CONFIG message.
Resolution
Verify that a valid IP address is being used (examples of invalid IP addresses would be *.*.*.0 or
127.*.*.* or 10.0.0.1 or 192.168.0.0).