User's Manual

Chapter 18 Maintenance and Troubleshooting
Additional information
SmartClass TPS User’s Guide
150 22035456, Rev 001 May 2014
The regional sales office phone numbers are listed on the back of this manual.
During off-hours, you can request assistance by doing one of the following: leave a voice message
at the TAC for your region; email the North American TAC (tac@jdsu.com); submit your question
using our online Technical Assistance request form at www.jdsu.com.
Additional information
For additional information, visit the SmartClass TPS web page:
http://www.jdsu.com/products/communications-test-measurement/products/a-z-product-list/smart-
class-tps.html
Resolving problems
If you are having trouble with the SmartClass Triple Play Services, the following sections describe
common problems and solutions. You should verify whether your problem is listed here before
contacting technical assistance.
Operating the unit
The following section addresses questions that may be asked about operating and performing basic
functions with the SmartClass Triple Play Services.
Issue
The handset (internal) microphone does not work.
Resolution
The microphone is only used for POTS and VoIP calls.
Table 52 Technical assistance centers
Region Phone Number
Americas 1-855-ASK-JDSU
+1 301 353 1560
tac@jdsu.com
Europe, Africa, and Mid-East +49 (0) 7121 86 1345
(JDSU Germany)
hotline.europe@jdsu.com
Asia and the Pacific +852 2892 0990
(Hong Kong)
+8610 6833 7477
(Beijing-China)