Operation Manual

39
FREQUENTLY-ASKED QUESTIONS
Hardware problems
Symptom: "INTERACTIVE BOARD" does not recognize the new equipment.
Check the following:
Check that the relevant driver is installed properly. Carefully read the explanations in the manual of the
hardware. Ensure that all cables are connected correctly and properly. Be sure that the external
device powered.
Hard disk problems
Symptom: Hard disk does not appear at Bios information.
Check the following:
Check that your BIOS settings are adjusted properly. Hard disk module may be malfunctioning. Consult
technical support to get support.
Symptom: The hard disk runs more and more slowly
Check the following:
Data written on your hard disk can be defragmented by the “Defragment” in the system tools under
operating system. Performing a virus scan is also important since viruses may decrease a hard disks
performance.
Symptom: The numeric characters that are generally on the right of the keypad do not write.
Check the following:
Make sure that the "Num Lock" indicator led is on.
Network problems:
Symptom: The system cannot access the network
Check the following:
Be sure that the network driver is installed correctly. Connect the network cable properly. Check that
your systems network settings are adjusted correctly. Make sure you enter the correct user name or
password. Check that the correct network protocols and settings are activated. Consult the network
manager if your problem is not solved.
Printing problems
Symptom : The printer
does not work.
Check the following:
"Be sure that power is supplied to printer and the printer is ready" Please check that both data and
power cords are connected properly and steadily. Check that the printer driver is installed properly.
Reading the printer's manual at this point may be helpful. Check that the printer is properly activated
under the operating system.
Symptom: The printer is printing faulty characters.