Installation manual

Introduction 1
VES, LLC
eView Installation Manual VF3510-00, Revision E01.06
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Advanced Replacements
Suspect-products that fail to operate in the field can be replaced quickly using the advanced replacement process.
The advanced replacement process is available to all contractors who maintain an acceptable line of credit with VES.
Initiate the advanced replacement process by requesting an RMA number from a VES Tech Support representative.
Advanced replacements can be shipped to your location when the suspect-product is covered under warranty and
when a replacement product is in stock. All advanced replacement products are shipped UPS ground.
Expedited Replacements
Advanced replacements can be expedited at the request of the contractor. Shipping costs associated with this
process are the responsibility of the contractor.
Returning Products
Suspect products returning to VES using the advanced replacement process must be received 30 days from the RMA
issue-date. Contractors can be billed for returning products received following this 30 day period.
Suspect-Product Testing
Suspect-products returned to VES are tested to confirm operating failures experienced in the field.
If the suspect-product is found to be functional, contractors must absorb the following expenses:
• Shipping of the advanced replacement product
• Return-shipping of the suspect-product
• Cost of the advanced replacement product
Product Return Address
Prominently display the RMA number on all packages sent to VES for return.
Ship all return products to:
Attention: RMA # _____________
VES, LLC
620 Allendale Road, Suite 175
King of Prussia, PA. 19406