User guide

GETTING STARTED
English 17
FCC/Industry Canada notice
Your Vertu phone may cause TV or radio interference (for example, when
using a telephone in close proximity to receiving equipment). The FCC or
Industry Canada can require you to stop using your phone if such
interference cannot be eliminated. If you require assistance, contact Vertu
Concierge. This device complies with Part 15 of the FCC rules. Operation is
subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Note: Vertu is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. Such modifications could void
your authority to operate the equipment.
EU recycling notice
Vertu will comply with European Community requirements for the recycling of
Waste Electrical & Electronic Equipment (WEEE).
This compliance is indicated by the addition of the following symbol to
Vertu’s products where appropriate.
The symbol indicates that the product was put onto the market after the
WEEE legislation was implemented and that the consumer should not
dispose of the item in normal household waste, but that it should be
appropriately recycled.
Should you wish Vertu to recycle your product at the end of its life, please
either return it to the point from which you purchased your product (if known)
or return it to Vertu’s headquarters.
Alternatively, should you purchase a replacement product from another
supplier, the new supplier is obligated to take back the product that is being
replaced and recycle it appropriately.
Background information on the European WEEE directive is available from
www.europa.eu.int/
Vertu Concierge
Terms & Conditions
1. Vertu Concierge
As a registered member of Vertu Concierge (“VC”) provided by Vertu and its associated
companies (“Vertu”), you (“you”) agree to abide by these Terms and Conditions (the
“Terms and Conditions”), and when ordering anything through VC from a supplier of
products and services (a “Supplier”) you agree that the Terms and Conditions shall
apply to your order.
2. Membership Information
You are obliged to provide correct details when you register for membership of VC and
your failure to do so may invalidate your membership and any subsequent transaction.
Your responsibility to provide accurate information is a continuing obligation and you
must notify Vertu in the event that any information provided by you in the course of
registration changes.
3. Subscription
Initial and ongoing subscription fees, if applicable, are due at the time of initial
subscription and annually thereafter (the “Renewal Date”) unless you notify Vertu of
your intention not to renew. Payment must be made annually in advance and may be
made using any major credit/debit and charge cards. Any subscription fee is non
refundable, however, Vertu may at its sole discretion elect to refund any subscription fee
in whole or in part depending on the circumstances relating to the cancellation of any
subscription. You authorize Vertu to deduct renewal subscription fees from your credit
card up to 28 days prior to your Renewal Date. If Vertu does not hold your payment
details you will be contacted directly to renew your subscription. Subscription fee rates
will be notified to you from time to time and the subscription fee payable will be the
subscription fee in force at the time of the Renewal Date.
You agree that you will only use your VC membership for the purposes for which it is
issued.
4. VC Services
As a member of VC, you are entitled to all of the products and services as advised by us
from time to time as approved by the relevant product/service Supplier.
5. Services Subject to Change
As a member, note that:
> Services are subject to availability and may change from time to time;
> Suppliers may change from time to time;
> Suppliers may impose their own terms and conditions and you are required
to comply with these at all times.
6. Payment for Services
Please note that some Suppliers may charge you a deposit, entry fee or other sum for
the services they provide. You will be solely liable for payment of any such sums. At your
request Vertu will authorise Suppliers to debit your nominated credit/debit or charge
card in order for you to take advantage of their services.
7. Availability of Services
Vertu aims to ensure that the services remain available at all times and will use
reasonable endeavours to ensure that you receive the most from your membership. If
any of the services become unavailable, we will do all we can to ensure that prior
commitments are honoured to the fullest extent possible, but shall not be responsible
for any actions of Suppliers outside Vertu’s reasonable control. From time to time the
procurement or provision of certain services may incur a VC handling charge of which
you will be notified - in these cases you hereby authorise Vertu to debit your nominated
credit/debit or charge card with any such handling charges. Unless otherwise agreed
by the Supplier, you shall not be entitled to cancel any services requested where, on
your instructions, performance has already begun.
8. Right of Withdrawal
Vertu reserves the right to withdraw any service that may be offered and/or to refuse to
supply any service requested.
9. Requests
If Vertu is unable to deal with any request, it will inform you as soon as reasonably
practicable.
10. Dealing with VC Suppliers
Suppliers are responsible for providing you with the goods and services you select.
Vertu will assist you in any way it can in all of your dealings with Suppliers.
11. Personal Membership
VC membership is personal to the registered Vertu phone user. You are responsible for
ensuring that no one (other than your personal assistant, where applicable) uses your
membership to access membership services and benefits.
12. Cancellation of Membership
Vertu reserves the absolute right to cancel or suspend your membership (at its sole
discretion) for any reason whatsoever. If Vertu cancels your membership it shall refund
the balance of the annual subscription fee, if any, on a time apportionment basis in
respect of the unexplored period to which the annual subscription fee applies.
13. Changes to Terms and Conditions
Vertu may vary these Terms and Conditions from time to time. Vertu will notify you of any
changes in a timely manner. Notification will be by some or all of the following media:
> newsletter;