User guide

GETTING STARTED
English 15
Warranty
Vertu two-year limited international warranty for
cellular phone
THIS LIMITED WARRANTY SHALL NEITHER EXCLUDE NOR LIMIT (I) ANY
MANDATORY STATUTORY RIGHTS OF THE CLIENT OR (II) ANY OF THE
CLIENT’S RIGHTS AGAINST THE SELLER/DEALER OF THE PRODUCT.
VERTU warrants that this cellular phone (“Product”) is free from defects in
material and workmanship according to the following terms and conditions:
1. The Limited Warranty for the Product extends for TWO (2) years beginning on the
date of original purchase or delivery of the Product, whichever is the later. In case of
a change of owner/user, such warranty period shall continue for the remaining part
of the twenty-four (24) month period and otherwise remain unaffected.
2. During the period of the Limited Warranty, Vertu will repair, modify or replace, at
Vertu’s sole option, any defective parts, or any parts that will not properly operate for
their intended use with new or refurbished replacement items if such repair or
replacement is needed because of product malfunction or failure during normal
usage. No charge will be made to the Client for the repair or replacement of any
such parts. Vertu will also pay for the labour charges incurred by Vertu in repairing or
replacing the defective parts. The repaired Product will be warranted for the balance
of the original warranty period or for ninety (90) days from the date of repair,
whichever is longer. This Limited Warranty does not cover damage to or defects in
(other than manufacturing defects) appearance, cosmetic, decorative or structural
items and any non-operative parts. Vertu’s limit of liability under the Limited Warranty
shall be the price paid by the Client for the Product less a reasonable amount for
usage. These remedies are the Client’s exclusive remedies for breach of this Limited
Warranty.
3. Upon request from Vertu, the Client must prove the date of the original purchase or
delivery of the Product by producing a legible and non-modified original certificate of
authenticity which clearly indicates the name and address of an authorised retailer,
the date and place of purchase/delivery, the product type and the IMEI or serial
number of the Product, a bill of sale or a dated receipt which contains the same
information.
4. Vertu shall bear the cost of shipping the Product to the location from which the
Client handed over the Product to Vertu (or its representatives) after the completion
of service under this Limited Warranty.
5. The Client shall have no coverage or benefits under this Limited Warranty if any of
the following conditions are applicable:
a) The Product has been subject to abnormal use, abnormal conditions, improper
storage, exposure to moisture or dampness, spillage of food or liquid, exposure
to chemical agents, unauthorised modifications, unauthorised connections,
unauthorised repair, rough handling, misuse, neglect, abuse, accident, alteration,
improper installation, or other acts which are not the fault of Vertu, including
without limitation damage caused by shipping, dropping the Product,
deterioration of consumable parts, such as batteries which by their nature have a
limited lifecycle, and breakage or damage to antennas.
b) The Product has been damaged from external causes such as collision with an
object, or from fire, flooding, sand, dirt, windstorm, lightning, earthquake or
damage from exposure to thermal, environmental or weather conditions, an Act
of God, or battery leakage, theft, blown fuse, or improper use of any electrical
source, damage caused by computer or internet viruses, bugs, worms, Trojan
Horses, cancel bots or damage caused by the connection to other products not
recommended for interconnection by Vertu.
c) The Customer Service Department at Vertu was not advised by the Client in
writing of the alleged defect or malfunction of the Product within thirty (30) days
after the expiration of the applicable warranty period.
d) The Product was not returned to Vertu or its authorised retailer within thirty (30)
days after the appearance of the defect within the warranty period.
e) The Product serial number plate or the accessory data code has been removed,
defaced, altered or is illegible.
f) The defect or damage was caused by the defective function of the cellular
network system or by inadequate signal reception by the external antenna.
g) The defect was caused by the Product being used with or connected to an
accessory not manufactured and supplied by Vertu or used other than for its
intended use.
h) The battery was short-circuited or the seals of the battery enclosure or cells are
broken or show evidence of tampering or the battery was used in equipment
other than that for which it has been specified.
i) The Product software needs to be updated due to changes in cellular network
parameters.
j) The defect or damage was as a result of general wear and tear incurred in
normal usage of the Product.
6. If a problem develops during the period of the Limited Warranty, the following
procedure will apply:
k) The Client shall return the Product to the place of purchase for repair or
replacement processing or if this is not convenient because of distance (more
than 50 miles/80 km) or for other good cause, the Client may contact Vertu
Concierge.
l) The Client shall bear the costs of transporting the Product to the relevant Vertu
service location, with transport and insurance charges prepaid.
m) Subject to Clause 6(e), the Client will be billed for any parts or labour charges
not covered by this Limited Warranty.
n) Vertu will repair or authorise the repair of the Product under the Limited Warranty
within 30 days after receipt of the Product by Vertu or a Vertu authorised service
centre, or within an extended period as may be notified by Vertu to Client due to
the nature of the repair (“Timeframe”). If Vertu cannot repair within the
Timeframe, or after a reasonable number of attempts to repair the same defect,
Vertu at its sole option, will provide a replacement Product or refund the
purchase price of the Product less a reasonable amount for usage.
o) If the Product is returned to the Customer Service Department at Vertu during
the period of the Limited Warranty, but the problem with the Product is not
covered under the terms and conditions of this Limited Warranty, the Client will
be notified and given an estimate of the charges the Client must pay to have the
Product repaired, with all shipping charges billed to the Client. If the estimate is
refused, the Product will be returned freight collect. If the Product is returned to
the Customer Service Department at Vertu after the expiration of the warranty
period, Vertu’s normal service policies shall apply and the Client will be
responsible for all shipping charges.
7. TO THE FULLEST EXTENT PERMITTED BY LAW, THE WARRANTIES AND
CONDITIONS STATED IN THIS LIMITED WARRANTY ARE IN LIEU OF ALL
OTHER CONDITIONS, WARRANTIES OR OTHER TERMS CONCERNING
THE SUPPLY OR PURPORTED SUPPLY OF, OR FAILURE TO SUPPLY OR
DELAY IN SUPPLYING THE PRODUCT WHICH MIGHT, BUT FOR THE
AFFECT OF THIS CLAUSE 7, HAVE EFFECT BETWEEN VERTU AND THE
CLIENT OR WOULD OTHERWISE BE IMPLIED OR INCORPORATED INTO
THIS LIMITED WARRANTY OR ANY COLLATERAL CONTRACT, WHETHER
BY STATUTE, COMMON LAW OR OTHERWISE, ALL OF WHICH ARE
HEREBY EXCLUDED (INCLUDING WITHOUT LIMITATION, THE IMPLIED
CONDITIONS, WARRANTIES OR OTHER TERMS AS TO SATISFACTORY
QUALITY OR FITNESS FOR PURPOSE).
8. VERTU SHALL NOT BE LIABLE FOR LOSS OR DAMAGE, WHETHER
SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL, INCLUDING BUT
NOT LIMITED TO ANY OF THE FOLLOWING LOSSES OR DAMAGE
(WHETHER SUCH LOSSES OR DAMAGE WERE FORESEEN,
FORESEEABLE, KNOWN OR OTHERWISE):
p) LOSS OF ANTICIPATED BENEFITS OR PROFITS.
q) LOSS OF ACTUAL OR ANTICIPATED SAVINGS.
r) PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES.
s) THIRD PARTY CLAIMS.
t) LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT
OR FACILITIES.
u) DOWNTIME OR LOSS OF BUSINESS.
v) LOSS OF OPPORTUNITY.
w) LOSS OF GOODWILL.
x) LOSS OF REPUTATION.
y) LOSS OF OR DAMAGE TO OR CORRUPTION OF DATA.
9. Vertu does not warrant uninterrupted or error free internet or data connections.
10. Vertu shall not be liable for any delay in rendering service under the Limited
Warranty, or loss of use during the period that the Product is being repaired.
11. Vertu’s total liability in contract, tort (including negligence or breach of statutory
duty), misrepresentation or otherwise, arising in connection with the sale of the
Product shall be the price paid by the Client for the Product less a reasonable
amount for usage.
12. The invalidity or unenforceability of any term or any part of any term of, or any right
arising pursuant to, this Limited Warranty shall not affect the validity or enforceability
of any other terms or rights or the remainder of any such term or right, which shall
continue in full force and effect except for any such invalid or unenforceable
provision or part thereof.
13. Vertu neither assumes nor authorises any authorised service centre or any other
person or entity to assume for it any other obligation or liability beyond that which is
expressly provided for in this Limited Warranty, including the provider or seller of any
extended warranty or service agreement. Any change or amendment to this Limited
Warranty requires Vertu’s prior written consent.
14. This Limited Warranty represents the whole agreement between the parties relating
to the subject matter hereof.
15. This Limited Warranty allocates the risk of failure of the Product between the Client
and Vertu. The allocation is recognised by the Client and is reflected in the purchase
price of the Product.
16. Any action or lawsuit for breach of warranty must be commenced within thirty (30)
months following delivery of the Product.
17. All warranty information, product features and specifications are subject to change
without notice.
18. Questions concerning this Limited Warranty may be directed to the Customer
Service Department at the following addresses.
Vertu operates a policy of continuous development. Vertu reserves the right to
make changes and improvements to any of the products described in this
document without prior notice.