User's Manual

USER MANUAL
VERTU
draft
WARRANTY
VERTU TWO YEAR LIMITED WARRANTY
THIS LIMITED WARRANTY SHALL NEITHER EXCLUDE
NOR LIMIT (I) ANY MANDATORY STATUTORY RIGHTS
OF THE CUSTOMER OR (II) ANY OF THE CUSTOMER'S
RIGHTS AGAINST THE SELLER/DEALER OF THE
PRODUCT.
VERTU LTD ("VERTU”) warrants that this cellular phone
("Product") is free from defects in material and
workmanship, according to the following terms and
conditions:
1. The Limited Warranty for the Product extends for TWO
(2) years beginning on the date of original purchase or
delivery of the Product whichever is the later. In case of a
change of owner/user, such warranty period shall
continue for the remaining part of the twenty-four (24)
month period and otherwise remain unaffected.
2. During the period of the Limited Warranty, VERTU will
repair, modify or replace, at VERTU's sole option, any
defective parts, or any parts that will not properly
operate for their intended use with new or refurbished
replacement items if such repair or replacement is
needed because of product malfunction or failure during
normal usage. No charge will be made to the Customer
for the repair or replacement of any such parts. VERTU
will also pay for the labour charges incurred by VERTU
in repairing or replacing the defective parts. The repaired
Product will be warranted for the balance of the original
warranty period or for ninety (90) days from the date of
repair, whichever is longer. This Limited Warranty does
not cover damage to or defects in (other than
manufacturing defects) appearance, cosmetic, decorative
or structural items and any non-operative parts.
VERTU's limit of liability under the Limited Warranty
shall be the price paid by the Customer for the Product
less a reasonable amount for usage. These remedies are
the Customer's exclusive remedies for breach of this
Limited Warranty.
3. Upon request from VERTU, the Customer must prove
the date of the original purchase or delivery of the
Product by producing a legible and non-modified original
certificate of authenticity which clearly indicates the
name and address of an authorised retailer, the date and
place of purchase/delivery, the product type and the
IMEI or serial number of the Product, a bill of sale or a
dated receipt which contains the same information.
4. VERTU shall bear the cost of shipping the Product to the
location from which the Customer handed over the
Product to VERTU (or its representatives) after the
completion of service under this Limited Warranty.
5. The Customer shall have no coverage or benefits under
this Limited Warranty if any of the following conditions
are applicable:
a) The Product has been subject to abnormal use,
abnormal conditions, improper storage, exposure to
moisture or dampness, spillage of food or liquid, exposure
to chemical agents, unauthorised modifications,
unauthorised connections, unauthorised repair, rough
handling, misuse, neglect, abuse, accident, alteration,
improper installation, or other acts which are not the fault
of VERTU, including without limitation damage caused by
shipping, deterioration of consumable parts, such as
batteries which by their nature have a limited life cycle,
and breakage or damage to antennas.
b) The Product has been damaged from external causes
such as collision with an object, or from fire, flooding,
sand, dirt, windstorm, lightning, earthquake or damage
from exposure to thermal, environmental or weather
conditions, an Act of God, or battery leakage, theft, blown
fuse, or improper use of any electrical source, damage
caused by computer or internet viruses, bugs, worms,
Trojan Horses, cancel bots or damage caused by the
connection to other products not recommended for
interconnection by VERTU.
c) The Customer Service Department at VERTU was not
advised by the Customer in writing of the alleged defect or
malfunction of the Product within thirty (30) days after the
expiration of the applicable warranty period.
d) The Product was not returned to VERTU or its
authorised retailer within thirty (30) days after the
appearance of the defect within the warranty period.
e) The Product serial number plate or the accessory data
code has been removed, defaced, altered or is illegible.
f) The defect or damage was caused by the defective
function of the cellular network system or by inadequate
signal reception by the external antenna.
g) The defect was caused by the Product being used with
or connected to an accessory not manufactured and
supplied by VERTU or used other than for its intended
use.
h) The battery was short circuited or the seals of the
battery enclosure or cells are broken or show evidence of
tampering or the battery was used in equipment other than
that for which it has been specified.
i) The Product software needs to be updated due to
changes in cellular network parameters.