Specifications

142
Troubleshooting
Useful Commands
• To locate the IMEI number of your handset, from the home screen enter *#06# and the IMEI number is displayed.
• To find out the version of the software on your phone enter *#0000# and the version details are displayed.
Poor call quality Network signal is weak. Move clear of any obstructions that may block the signal.
Network signal is changing frequently, e.g. when traveling on a
train.
Wait until signal strength is consistently high before making or
answering a call.
Other party in a call cannot hear you Phone is muted. Unmute the phone (see page 40).
Cannot send or receive text messages Your service provider is not enabling this service. Contact your service provider to check your subscription
status.
Service centre number is not correct. Ensure that the service centre number is correct (see “Vertu
Technical Support” on page 71). To obtain the number, contact
your service provider.
Cannot send or receive MMS messages Your service provider is not enabling this service. Contact your service provider to check your subscription
status.
MMS settings are missing or incorrect. Ensure that the MMS settings are correct (see “Multimedia
message settings” on page 62). To obtain the settings, contact
your service provider.
Cannot access the Internet Your service provider is not enabling this service. Contact your service provider to check your subscription
status.
Network settings are missing or incorrect. Ensure that the network settings are correct. To obtain the
settings, contact your service provider.
Storage memory is low Too many items stored on the phone. Delete any unwanted messages, clear the Internet history, and
delete any unwanted files.
Problem Possible cause Possible solution