User guide

121
Troubleshooting
Troubleshooting
Problem Possible cause Possible solution
Cannot switch phone on Battery out of power. Charge the battery (see page 119).
Battery not installed correctly. Ensure that the battery is inserted correctly (see page 12).
Phone switches off automatically Battery out of power. Charge the battery (see page 119).
Cannot charge battery Battery not installed correctly. Ensure that the battery is inserted correctly (see page 12).
Charger not connected. Ensure that the charger is connected to the phone and to a
working power outlet.
Connectors are dirty. Clean the connectors of the charger and battery.
Battery has worn out. Replace the battery.
Battery or charger is damaged. Replace the battery or charger. Contact your dealer for
assistance.
Battery loses power quickly Bluetooth is active. Switch off Bluetooth (see page 74).
Network not displayed SIM card not installed correctly. Ensure that the SIM card is inserted correctly (see page 12).
Contacts between SIM card and phone are dirty. Gently clean the contacts of the SIM card and phone.
Network signal is weak. Move clear of any obstructions that may block the signal.
SIM card is damaged. Contact your service provider to obtain a replacement SIM
card.
Cannot make a call You are outside of your network service area. Connect to a different network if this is supported by your
service provider (see page 79).
Call barring is active. Deactivate Call barring (see page 25).
Cannot answer a call Call divert is active Deactivate Call divert (see page 35).
Call barring is active. Deactivate Call barring (see page 25).
No ringing for an incoming call Phone is set to not ring for incoming calls. Change or edit the profile (see page 70)
Edit the tone settings (see page 71).