IP2007 User Guide
Issue Release Date 1.0 3-07 Changes Initial release Page -- “WARNING: Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause [cancer, and] birth defects or other reproductive harm. Wash hands after handling.” Copyright © 2007 VERTICAL Communications, Inc. All Rights Reserved Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of Vertical Communications, Inc.
Contents i Contents 1 Introduction IP2007 Product Description ...................................................................1-3 Package Contents ...........................................................................1-3 Identifying Buttons and Hardware .....................................................1-4 2 Install & Connect the Phone Assembling the IP Phone ......................................................................2-3 Setting Up the Stand .......................................
ii Contents Transfer .............................................................................................3-10 Blind Transfer .................................................................................3-10 Supervised Transfer ........................................................................3-10 Voice Mail Access ................................................................................3-11 Volume Adjustment ........................................................................
1 Introduction Read the Introduction chapter to: review the contents of the IP2007 phone package identify the phone buttons and the hardware Xcelerator IP User Guide March 2007
IP2007 Product Description 1-3 Chapter 1 - Introduction IP2007 Product Description The IP2007 IP Phone is a fully featured IP phone integrating voice and data connectivity to the Xcelerator IP gateway. The IP2007 is feature rich SIP endpoint that provides a full suite of telephony features and a dual port 10/100baseT LAN switch to allow for a single wire to the desktop solution where the PC is connected through the second port on the IP2007 IP phone.
1-4 IP2007 Product Description Chapter 1 - Introduction Identifying Buttons and Hardware 2 3 1 4 5 6 7 8 9 20 10 19 11 18 17 16 15 14 13 12 IP Phone Function Keys No. Part Name Description of Function 1 Handset Phone Handset 2 LCD The LCD shows phone features such as the time, date, your phone number, caller ID, line/call status, and soft key tabs. 3 Message LED This LED illuminates red to indicate a message waiting status.
IP2007 Product Description 1-5 Chapter 1 - Introduction No. Part Name Description of Function 7 Number Keys (1,2,3,4) These four keys can be used for line selection or programmable features. A green LED is associated with each key to indicate its line/call status. 8 Transfer Key This key is used to transfer a call to another IP phone. 9 Redial Key This key is used to redial the last dialed number automatically.
1-6 IP2007 Product Description Chapter 1 - Introduction LED Status Indicators No. Key/Indicator Color Static OFF 8 Message indicator Red No new messages 13 Number keys Green Default Static ON N/A Mode Headset: During call Mode Handset: During call only if hands-free is active. 14 Speaker key Green Default; Handset or Headset modes. When SPKR is on for on-hook dialing or hands-free talking.
IP2007 Product Description 1-7 Chapter 1 - Introduction IP Phone Rear & Side Views The following illustrates the rear and side views of the IP phone. Refer to the callout numbers, and associated simple description of the part in the following table. No. Part Name Description of Function 1 LCD screen cover The back of the LCD screen 2 Wall-Mount Hole For mounting the phone on the wall 3 Hinge of Stand A leg is installed here to support the IP phone at different angles.
1-8 IP2007 Product Description Chapter 1 - Introduction IP Phone In/Out Ports No. Part Name Description of Function 1 Reset Button The Reset Button is for system engineering use (The configuration will be reset to factory settings when pressed). 2 Link/Activity LEDs The LEDs indicate the link status of the WAN and LAN ports.
2 Install & Connect the Phone Read the Install & Connect the Phone chapter to perform the following functions: set up the IP2007 Phone, the phone stand, and the power source switch connect the handset and the cables mount the IP2007 Phone on the wall Xcelerator IP User Guide March 2007
Assembling the IP Phone 2-3 Chapter 2 - Install & Connect the Phone Assembling the IP Phone After removing the IP phone from the package, you will see the back of IP phone as shown in the following illustration. The phone (1) is already assembled with three frames. The U-type leg (3) is used with the big U-type frame (4) that has three step cavities for three angle positions. Another small U-type frame (5) is fastened to the big U-type frame (4) and the main body of phone (1).
2-4 Assembling the IP Phone Chapter 2 - Install & Connect the Phone Setting Up the Stand Refer to the following steps and the associated illustration to setup the stand of the IP phone. Step A Move the big U-type frame (4) downward. Step B Move the big U-type frame (4) downward to the flat level. The small Utype frame (5) will get flat concurrently. Step C Move the U-type leg (3) upward. Step D Seat the U-type leg (3) onto the big U-type frame (4) at about a 30º angle position.
Assembling the IP Phone 2-5 Chapter 2 - Install & Connect the Phone Connecting the Handset Use the curled cord (1) to connect to the phone jack (3) at the bottom of the handset (2), as shown in the following illustration. Plug the other end of curled cord to the Handset jack (5) on the side of IP phone. The other RJ-9 jack (4) is for a headset. This completes the assembly of the IP phone.
2-6 Assembling the IP Phone Chapter 2 - Install & Connect the Phone Connecting the Cables To avoid any problems caused by power-on, the power source will be applied to the phone last. Do not plug the adaptor head to the wall socket if you are using Power adaptor. Do not plug the Ethernet cable to the uplink switch if you are using PoE. Prepare the Ethernet cable(s), attached in the package, and power adaptor (no need for PoE user).
Assembling the IP Phone 2-7 Chapter 2 - Install & Connect the Phone Mounting the Phone On the Wall The IP phone can be used on the desktop or mounted on a wall. Print the screw alignment template (on the next page) and tape it on the wall to position the 3 screws provided at the right place for the mount-holes on the phone.
2-8 Assembling the IP Phone Chapter 2 - Install & Connect the Phone Screw Alignment Template Resetting the Phone to Factory Defaults If you want to reset the configuration to the factory default settings, locate the Reset switch on the back of the phone and complete the following steps: Step A Remove the power source (adaptor or Ethernet cable) at the remote end. Step B Use a pen to press and hold the Reset switch.
3 IP2007 Phone Features Read the IP2007 Phone Features chapter to discover the many features of the IP2007 telephone, and to operate its basic user functions.
Answer a Call 3-3 Chapter 3 - IP2007 Phone Features Answer a Call There are various ways to answer an incoming call: Lift the handset to answer the call. Press to answer the call in handsfree mode. Press to answer the call in headset mode. Auto Answer You can use the Auto Answer function to automatically answer all incoming calls when you are busy. You can enable or disable this function through the LCD menus or via the Web. The default value is disabled.
3-4 Call Forward Chapter 3 - IP2007 Phone Features Call Forward You can use Call Forward to redirect your incoming calls from your IP Phone to another number. You can set three different types of call forward as described in the following sections. Always Forward If you enable Always Forward, all your incoming calls will redirect to another destination.
Caller Blocking 3-5 Chapter 3 - IP2007 Phone Features Caller Blocking You can block up to 10 phone numbers from reaching your phone when a caller attempts to call you from one of these numbers. Phone & Web Access » Phone Menu = Left soft key to CONFIG > » Web Menu = Login + Personal tab + phone number + Save Settings key > arrow to 15. Blocking List Caller ID The Xcelerator-IP, by default, accepts Calling Party Name and Calling Party Number ID.
3-6 Do Not Disturb Chapter 3 - IP2007 Phone Features Do Not Disturb You can enable the Do Not Disturb (DND) function, if you do not want any incoming calls to interrupt your work. All incoming calls will receive a busy tone when they call your phone number. You can enable or disable this function through the LCD menus or via the Web. Phone & Web Access » Phone Menu = Left soft key to CONFIG > key > » Web Menu = Login > Phone tab > Phone Parameters arrow to 6.
Lines and Calls 3-7 Chapter 3 - IP2007 Phone Features Lines and Calls Lines The term "Line" in this manual represents how many phone numbers are supported on one phone. A phone can have more than one phone number so that the user can subscribe to different VOIP service providers. Calls The term "Call" in this manual represents how many simultaneous connections can be made to a single phone number.
3-8 Phone Book Chapter 3 - IP2007 Phone Features Phone Book The Xcelerator-IP provides users with a Phone Book, with each entry containing a user programmed Phone Number and User Name. The phone number can be an extension number, phone number, or IP address. Up to 400 entries per station user is supported. Phone & Web Access » Phone Menu = Left soft key to CONFIG > key > arrow to 12.
Register to a Server 3-9 Chapter 3 - IP2007 Phone Features Register to a Server The phone should be configured before it can perform some basic functions. Although the phone can make a peer to peer VOIP call (the user must remember the IP address of the called party), it is desirable to have a centralized server to provide the directory service. This server can be a soft-switch, an IP-PBX, or a simple proxy. The server has two basic functions: 1) The first is to track active phones and their IP address.
3-10 Speed Dial Chapter 3 - IP2007 Phone Features Speed Dial You can preset 10 speed dial numbers for fast dialing. Use the following steps to use speed dial: 1. Lift the handset. 2. You will see "SPD" on the LCD menus. Press the soft key corresponding to the LCD menus display. 3. You will see "SpeedDial:_" on the LCD display. Enter a valid speed dial bin number (0-9) and the IP phone will dial out with the number that is preset in the IP phone.
Voice Mail Access 3-11 Chapter 3 - IP2007 Phone Features Voice Mail Access Ask your system administrator for the Voice Mail access number in order to access your voice mailbox. You will find the "MSG number" field blank; enter an appropriate number. If you have voice mail in your voice mailbox, you will see a voice mail icon on the left top corner of the LCD. Press the message icon to access your voice mail.
4 Configuration Via Menus Read the Configuration Via Menus chapter to learn how to navigate in the menus of your IP2007 telephone.
Menu 4-3 Chapter 4 - Configuration Via Menus Menu Startup You can use LCD menus to configure most settings of your IP phone. Press the LEFT soft key to start menu selection process.
4-4 Menu Chapter 4 - Configuration Via Menus Menu Tree - Menu Selection - 1. Volume + Ring Volume + Handset Speaker + Handset Mic + Handsfree Speaker + Handsfree Mic + Headset Speaker + Headset Mic + 2. Ring + 3. Tone + 4. Time + 5. Info + 6. DND - 7. Call Forward - Always Forward + Toggle + Forward Number - On Busy Forward + Toggle + Forward Number - No Answer Forward + Toggle + Forward Number + No Answer Time + 8. Auto Answer + 9. Phone Lock - 10. Call Record + Dialed + Missed + Received + 11.
Menu 4-5 Chapter 4 - Configuration Via Menus This is the first display shown when you press the left soft key. Navigate in the Menu Use the Navigator Control key Press to scroll to a desired item. to enter the sub-tree for the selected item. Press to confirm and save the setting of a specific item. Thereafter, the menu will roll back to the upper level of the menu tree.
4-6 Menu Chapter 4 - Configuration Via Menus Enable or Disable Settings You can enable or disable certain item settings. Use the up or down arrow toggle an item option.
Menu 4-7 Chapter 4 - Configuration Via Menus Numeric and Alpha Characters You can input numeric or alphabetic characters in certain menus, such as in the Phone Book. When you are on a menu that accepts characters, you will see "ABC" above the left soft key. Press the left soft key to cycle through the options of ABC, 123, and abc. These options represent characters in upper case, numeric digits, and characters in lower case.
5 Configuration Via Web Read the Configuration Via Web chapter to learn how to use your IP2007 telephone by using the web interface.
Web 5-3 Chapter 5 - Configuration Via Web Web Access To access the phone configuration, enter the IP address in the Address field of your web browser, http://192.168.1.10. To confirm IP address -- If you are unsure about the IP address, you can verify the current IP address on your IP phone by pressing the Left soft key to access the CONFIG menu and using the down arrow to select the 5. Info menu.
5-4 Information Page Chapter 5 - Configuration Via Web Information Page The Information Page displays when you log into the phone's web page. This "view only" page shows general information regarding your IP2007 Phone.
Network Settings 5-5 Chapter 5 - Configuration Via Web Network Parameters Internet Connection Items IP Type Select how this phone receives IP address - DHCP or Static IP; Default = DHCP IP Address Static IP address; Default = 0’s Subnet Mask Static Subnet Mask Default Gateway Static Default Gateway Optional Network Items Primary DNS Static Primary DNS Secondary DNS Static Secondary DNS Third DNS Static Third DNS Time Server Static Time Server QoS Items DIFFSERV for RTP Options: Best Effor
5-6 Phone Settings Chapter 5 - Configuration Via Web Phone Settings The Phone Settings page allows you to access the following phone categories: Volume Control Tones Used Phone Parameters Prefix Entry Settings Dial Plan Xcelerator IP User Guide March 2007
Phone Settings 5-7 Chapter 5 - Configuration Via Web IP Phone Parameters Volume Control Handset Mic Set input level of handset microphone: 1-10. Default = 6 Handset Speaker Set output level of handset speaker: 1-10. Default = 6 Speaker Mic Set input level of hand-free microphone: 1-10. Default = 6 Speakerphone Set output level of hand-free speaker: 1-10. Default = 6 Headset Mic Set input level of headset microphone: 1-10. Default = 6 Headset Speaker Set output level of headset speaker: 1-10.
5-8 Software Upgrade Chapter 5 - Configuration Via Web Software Upgrade The Software Upgrade page allows you to access the following s/w upgrade categories: Server Items Firmware Files S/W Upgrade Parameters Server Items Server Type TFTP | FTP; Default = TFTP Server IP Address FTP server address; Default = 192.168.1.
Personal Settings 5-9 Chapter 5 - Configuration Via Web Personal Settings The Personal Settings page allows you to access the following call categories: Call Forward Settings | Caller Blocking Settings | Speed Dial Entry Settings Personal Parameters Call Forward Settings Enable Always Forward & Forward to user@[host] Turns on unconditional forward, all calls will automatically forward to the number entered; Default = disabled (unchecked) Enable On Busy Forward & Forward to user@[host] Turns on the On
5-10 SIP Page Chapter 5 - Configuration Via Web SIP Page ADMIN Function -- In order to access the SIP parameters, you must log in as a System Administrator. (Logging in as a station user will prevent this page from loading.
SIP Page 5-11 Chapter 5 - Configuration Via Web SIP Parameters SIP Proxy Server SIP Proxy Server SIP proxy server address Outbound Proxy Server Outbound proxy server address Server Port Proxy server port; Default = 5060 SIP Secondary Proxy Server Redundant proxy server SIP Surviving Proxy Server Creates a SIP proxy loop to find available SIP proxy server SIP Registrar Server Registrar Server Registrar server address Registrar Outbound Server Registrar outbound server address Registrar Server
5-12 SIP Page Chapter 5 - Configuration Via Web Voice Mail Items Subscribe MWI Subscribe to voice mail server Voice Mail Server Voice mail server address MSG Number Default = voicemail Codec Settings Codec G.711u-law Set G.711u-law protocol preference: None | First | Second | Third | Fourth; Default = First G.711u Packet Time Options: 10-80(ms) Default = 30(ms) Codec G.711a-law Set G.711a-law protocol preference: None | First | Second | Third | Fourth; Default = Second G.
System Settings 5-13 Chapter 5 - Configuration Via Web System Settings The System Settings page allows you to access the following system categories: Administer Settings Time Settings Xcelerator IP Feature Items Feature Key Settings Xcelerator IP User Guide March 2007
5-14 System Settings Chapter 5 - Configuration Via Web System Parameters Administer Settings Administrator Name The name of the administrator; Default = admin Administrator Password The password for the administrator; Default = 1234 User Name The name of the station user; Default = user User Password The password for the user; Default = 1111 User System Log Server Default = disabled (unchecked) Log level Options: Emergency | Alert | Critical | Error | Warning | Notice | Informational | Debug;
Phone Book 5-15 Chapter 5 - Configuration Via Web Phone Book The Xcelerator IP allows each user to store up to 400 name/phone number entries in their individual Phone Book. Once completed, you will be able to place a call to the desired person by clicking the Phone Book entry number next to the person’s name/number. Phone Book Parameters Phone Book Entry (001-400) User Name The user name entered is used to identify the entry while in the Phone Book. Name is used for caller ID when available.
6 Software Upgrade Read the Software Upgrade chapter to learn how to update your IP 2007 telephone with the latest software configuration.
Required Components 6-3 Chapter 6 - Software Upgrade Required Components A working IP network that is established and configured for IP phone. A TFTP server that is configured on your network (example: TFTP32 server) Latest software image or configuration file. Environment Setup Prepare TFTP Server Make sure the TFTP server has been properly installed in the server. Put the software file in the TFTP root directory.
6-4 Software Upgrade Procedure Chapter 6 - Software Upgrade Software Upgrade Procedure To upgrade the phone software via the Web: 1. On the Server computer, create a TFTP or FTP folder on the c: drive "root" directory. 2. Make sure the same Server IP address appears in both areas: IP2007 SIP Phone web page -andTFTP/FTP software program 3. Copy the updated file provided into the newly created TFTP/FTP directory. 4.
Software Upgrade Procedure 6-5 Chapter 6 - Software Upgrade Upgrade Troubleshooting If the phone download image fails, it can be caused by any of the following reasons: The TFTP server is not working. (You can Ping the server from your computer. You can also login to the server from your computer to verify this.) The account information is incorrect (Incorrect user name or password). The TFTP server address is incorrect.
Index i Index A Always Forward [3-4] Answer a Call [3-3] Auto Answer [3-3] B Basic Call [3-3] Busy Forward [3-4] Buttons and Hardware, identifying [1-4] C Cables, connecting [2-6] Call Forward [3-4] Always Forward [3-4] Busy Forward [3-4] No Answer Forward [3-4] Call Log [3-4] Call Waiting [3-4] Caller ID [3-5] Calls - Placing [3-8] Conference [3-5] Configuration Via Web Access [5-3] Information Page [5-4] Login [5-3] Personal Settings [5-9] SIP Page [5-10] Software Upgrade [5-8] System Settings [5-13]
ii Index S Saving the Configuration [4-7] Screw Alignment Template [2-8] Software Upgrade Configuring Phone for TFTP Access [6-3] Environment Setup [6-3] Prepare TFTP server [6-3] Procedure [6-4] Required Components [6-3] Speakerphone/Headset/Handset [3-9] Speed Dial [3-10] T Transfer [3-10] Blind Transfer [3-10] Supervised Transfer [3-10] V Voice Mail Access [3-11] Volume Adjustment [3-11] Xcelerator IP User Guide March 2007
