Administrator Manual
Issue Release Date 1.0 3-07 Changes Initial release Page -- Copyright © 2007 VERTICAL Communications, Inc. All Rights Reserved Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of Vertical Communications, Inc. Artisoft, TeleVantage, InstantOffice, Vertical Networks, XTS-IP, TeleniumIP and StarPlus are registered trademarks of Artisoft, Inc.
Contents i Contents 1 Introduction Product Description .............................................................................1-3 Interface Support ...........................................................................1-3 Terminal Support ............................................................................1-3 Office Location Diagrams .................................................................1-4 Product Summary .....................................................................
ii Contents Fax/Modem ........................................................................................3-6 Feature Key Programming ....................................................................3-6 Flash - Analog Port (SLT) Flash Recognition ............................................3-6 Gateway to Gateway ............................................................................3-7 IP Trunk .............................................................................................
Contents iii Phone Book ........................................................................................4-10 Place a Call ........................................................................................4-10 Register to a Server .............................................................................4-10 Speakerphone/Headset/Handset .......................................................4-11 Speed Dial ....................................................................................
iv Xcelerator IP Administrator Manual Contents March 2007
1 Introduction The Introduction chapter describes the Xcelerator IP system and provides a summary of its many features. This information also include the protocols used to access the Internet for delivering voice/data solutions.
Product Description 1-3 Chapter 1 - Introduction Product Description The VERTICAL Xcelerator IP is an integrated gateway device that provides a selfcontained solution for integrated voice/data applications at small office/home locations. The Xcelerator IP combines a robust router/firewall with a rich voice feature suite. Also included in the system is the ability to support voice and data via an integrated 802.11G wireless interface.
1-4 Product Description Chapter 1 - Introduction Office Location Diagrams SMALL OFFICE Environment OFFICE TO OFFICE Environment Xcelerator IP Administrator Manual March 2007
Product Summary 1-5 Chapter 1 - Introduction Product Summary TCP/IP Protocols IP Protocol (RFC 791) ARP (RFC 826) / RARP (RFC 903) ICMP (RFC792) TCP (RFC 793) UDP (RFC 768) SNTP DNS HTTP Telnet TFTP RTP Static Routing NAT with ALGs IP Address Assignment Static Dynamic Subnet Mask PPPoE Client (RFC 2516) Primary and Secondary DNS DHCP Server (RFC 2131-2132) DHCP Client (RFC 2132) Routing RIP v1/v2 Static routing DHCP Server/Relay/Client DNS Relay NAT/NAPT IGMP Proxy Virtual Server Virtual Server Port Tr
1-6 Product Summary Chapter 1 - Introduction QoS IP ToS function (RFC 1349) Priority queues for upstream traffic based on ToS field. IP Precedence VoIP Protocols SIP (RFC 3261) SDP(RFC2327) Real Time Protocol (RTP; RFC 1889) MD5 (RFC3261 HTTP) digest authentication G.168 Echo Cancellation Voice Codec: G.711, G.729a and G.723.1 Support FAX/modem tone detection and auto-fallback to G.711 IP Trunk Support for up to 8 IP Trunks, which can register to an ITSP carrier.
Product Summary 1-7 Chapter 1 - Introduction Digital Audio Codec: G.711 a-law/µ-law 64Kbps G.729A/B (8Kbps) G.723.1(6.3K/5.3Kbps) SIP Call Offer /Answer: Codec auto capacity exchange Echo Cancellation: G.
1-8 Product Summary Chapter 1 - Introduction Remote Diagnostic Syslog Device Diagnostic Enables the following remote tests: Test the connection to the local network Connection to the Internet service provider Status of individual PSTN Lines Status of individual IP Trunk Lines Status of individual VAA Lines Status of the FXS port Registered status of SIP Phones Physical Interfaces One 10/100BaseT Internet port (RJ-45) for WAN interface Four 10/100BaseT Internet port (RJ-45) for LAN interface One Single L
2 Installation The Installation chapter describes the hardware components and system specifications you will need to know, and step-by-step instructions for using the Xcelerator IP Wizard application to set up the system.
Hardware Components 2-3 Chapter 2 - Installation Hardware Components System Specifications Feature Description Main Processor 240MHZ MIPS32 CPU Processor SDRAM External 32MB Processor Flash ROM External 4MB Supplementary Processor 1x DSP Voice Pump VP101-4 (4 channel/each) System Flash (Voice Mail) 128MB Switch Controller Broadcom BCM5325E System Power 15V/1A Standards IEEE802.11g, IEEE802.11b, IEEE802.
2-4 Hardware Components Chapter 2 - Installation Gateway/Router Front Panel The front panel contains several LEDs that indicate the status of the unit. LED Name Color POWER Blue WIRELESS Blue LINE (1-3) Blue TEL (Phone) Blue ETHERNET(1-4) Blue Status On Power on. Off Power off. On Wireless LAN initialization success. Off Wireless LAN is not present. On PSTN Line is busy. Off PSTN Line is idle. On Phone is busy. Off Phone is idle. On LAN connection detected.
Hardware Components 2-5 Chapter 2 - Installation Rear Panel The rear panel contains the ports for the unit's data and power connections.
2-6 Using the Wizard Program Chapter 2 - Installation Using the Wizard Program This Installation section will help you to install the Xcelerator IP quickly and easily. For more detailed instructions and further setup options, refer to Chapter 5, Xcelerator IP Configuration. Setup Wizard This system administrator can configure the Xcelerator IP remotely or locally via a Web Browser. When Xcelerator IP is set to its default factory settings, the LAN address is "192.168.1.
Using the Wizard Program 2-7 Chapter 2 - Installation WAN Settings There are three modes that you can configure WAN IP address: Static IP mode DHCP mode PPPoE mode You can also select to enable or disable Firewall and IGMP protocol settings. Note that Network Address Translation function (NAT) is default enabled and is not showing on the page to prevent it from being disabled. Static IP Setting This page shows the current existing WAN interface if the system is in Static IP mode.
2-8 Using the Wizard Program Chapter 2 - Installation Automatic - DHCP Setting The Dynamic Host Configuration Protocol (DHCP) is an Internet protocol for automating the configuration of computers that use TCP/IP. DHCP can be used to automatically assign IP addresses, to deliver TCP/IP stack configuration parameters such as the subnet mask and default router, and to provide other configuration information. This page shows the current existing WAN interface in the system by DHCP mode.
Using the Wizard Program 2-9 Chapter 2 - Installation PPPoE IP Setting The Point-to-Point Protocol over Ethernet (PPPoE) requires a user name and password that your ISP provides for the establishment of your connection. This page shows that the current existing WAN interface in the system is PPPoE mode. Enter the User Name and Password as provided by your ISP. These fields are case sensitive.
2-10 Using the Wizard Program Chapter 2 - Installation LAN Setting The LAN settings program configures the IP address and Subnet Mask for the system LAN interface. You can also select to enable or disable DHCP Server and configure related settings for that mode. When needed … check the “Secondary IP” to configure the secondary IP address and Subnet Mask for LAN. This IP address is used for management only. DHCP should not be used if a DHCP Server already exists in the Network.
Using the Wizard Program 2-11 Chapter 2 - Installation Wireless Basic The Wireless Basic program allows you to configure basic features of the wireless LAN interface. You can perform the following types of functions: Enable or disable the wireless LAN interface. Hide the network from active scans. Set the wireless network name (also known as SSID). Restrict the channel set based on country requirements.
2-12 Using the Wizard Program Chapter 2 - Installation Wireless Security The Wireless Security program allows you to configure the security features of the wireless LAN interface. You can configure the following functions: Set the network authorization method. Select data encryption. Specify whether a network key is required to authenticate to this wireless network, and specify the encryption strength.
Using the Wizard Program 2-13 Chapter 2 - Installation Internet Time The Internet Time program allows you to configure the NTP time server so that the Xcelerator IP system time is synchronized to a known reference clock source. This synchronization is useful for System Log data.
2-14 Using the Wizard Program Chapter 2 - Installation Numbering Plan Xcelerator IP has a flexible numbering plan so that phone or trunk numbers can be customized to meet a wide range of applications. The dialed number is verified against the numbering plan to ensure there are no conflicts with other system resources.
Using the Wizard Program 2-15 Chapter 2 - Installation IP Trunk Xcelerator IP can register up to 8 SIP Uplink Servers. Xcelerator IP user extensions may place a call to the users of the Uplink Servers, or to any user in the world through the Uplink Servers.
2-16 Using the Wizard Program Chapter 2 - Installation Call Routing Table The Call Routing Table automatically routes outgoing calls using the most appropriate route which is based on the number dialed. If necessary, the Xcelerator IP can automatically modify the dialed number by deleting and/or inserting digits. Wizard Setup Finished When you click the “Save & Reboot” Button, the wizard setup will save your settings and the wizard setup will finish. Then the system will reboot as shown below.
3 System Functions The System Functions chapter provides descriptions of the Xcelerator IP system features in alphabetical order.
Access Control 3-3 Chapter 3 - System Functions Access Control Xcelerator IP Web Page Access Control provides access to the programming of the Xcelerator IP gateway. For system administration, only one user can be logged onto the system web page at any time; a second user cannot access the Xcelerator IP until the first user has completed their activity on the system or until the expiration of a three minute no-activity timer.
3-4 Call Abandon Chapter 3 - System Functions Voice Mail Functions All mailbox users have access to these mailbox features: Delete, save, or skip messages. Send messages to other mailbox. Receive message information indicating date, time, and Caller ID info, if available. Change personal greeting and password. Playback controls when reviewing messages. Record a temporary greeting. Send notification via e-mail when a message is left in the caller’s voice mailbox. Attach a .
Caller ID 3-5 Chapter 3 - System Functions Caller ID Xcelerator IP provides the ability to detect the calling party identification provided by the CO via PSTN lines or by an Uplink Server via IP trunks. This data, when received by the telephone carrier, will be displayed on all ringing IP phones or a Caller ID equipped Single Line Telephone. Class Of Service (COS) Xcelerator IP provides eight (8) Classes of Service (COS) for assignment of outside line dialing-privileges.
3-6 Direct Inward System Access (DISA) via Auto Attendant Chapter 3 - System Functions Direct Inward System Access (DISA) via Auto Attendant The current PSTN/IP lines are all DISA lines. While ringing to the Auto Attendant, the outside callers have direct access to extensions, PSTN/IP lines, Call Routing and Trunk Groups. Dynamic DNS Xcelerator IP support Dynamic DNS to see the DDNS host name as Xcelerator IP’s WAN IP address in SIP applications.
Gateway to Gateway 3-7 Chapter 3 - System Functions Gateway to Gateway A call may be placed from one Xcelerator IP to another Xcelerator IP via the Call Routing Table. The call Routing Table allows the user to make a direct call to an extension in another Xcelerator IP. It also allows the user to share the PSTN or IP Trunks in another Xcelerator IP to make an outside call. IP Trunk Xcelerator IP can register up to 8 SIP Uplink Servers.
3-8 Multi-Line Appearance Chapter 3 - System Functions Multi-Line Appearance Xcelerator IP provides PSTN line and IP line status to the phones. Trunk LED: Dark – the line is idle Lit – the line is in use Music On Hold Any PSTN/IP line calls which is placed on hold will provide music to the external calling party. Numbering Plan The Numbering Plan refers to the structure of dialed access to the various resources that are part of the Xcelerator IP.
PSTN Backup 3-9 Chapter 3 - System Functions PSTN Backup In case of power failure, Xcelerator IP automatically switches the first PSTN line to the Single-line analog phone (SLT) port. The other PSTN lines are not supported. Registration The Xcelerator IP combines Proxy and Registrar servers in its application. For a Registrar server, it acts as the front end to the location service for a domain, reading and writing mappings based on the contents of REGISTER requests.
3-10 Trunk Group Chapter 3 - System Functions Trunk Group The Trunk Group feature ia used to assign each PSTN Trunk and IP Trunk to a specific Trunk Group. Each Trunk can be assigned to only one Trunk Group. The Trunk group assignment is used for Trunk pool access. If setting some PSTN trunks and some IP trunks into the same Trunk Group, the trunk access sequence will depend on the access priority. The Xcelerator IP provides up to 4 Trunk Groups.
4 Phone Features The Phone Features chapter lists the user functions in alphabetical order, and provides instructions for using each of the features available on the IP2007 telephone.
Comparing SIP Phone Features 4-3 Chapter 4 - Phone Features Comparing SIP Phone Features The features shown in the following chart are supported on the Vertical IP2007 Phone and the FXS (SLT) port. Features supported by other manufacturer’s SIP phones are dependant upon their SIP integration and should be consulted for specific compatibility.
4-4 Alphanumeric Display Chapter 4 - Phone Features Alphanumeric Display The IP2007 Phone extension provides a graphic LCD that supports 64 alphanumeric characters. The LCD display is also used to provide a user interface to assist with configuration of the IP2007. Answer a Call There are various ways to answer an incoming call: Lift the handset to answer the call. Press the SPEAKER button to answer the call in handsfree mode. Press HEADSET button to answer the call in headset mode.
Call Forward via Auto Attendant 4-5 Chapter 4 - Phone Features Call Forward via Auto Attendant The Auto Attendant Call Forwarding feature reroutes incoming trunk calls from one extension to another destination. The destination of a call forward can be another extension, a voice mailbox or an outside phone number. Xcelerator IP supports the Call Forward functions as described in the following sections. Phone & Web Access » Phone Menu = Left soft key to CONFIG > key > arrow to 7.
4-6 Call Log Chapter 4 - Phone Features Call Log The IP2007 phone can store a call log for your reference. To access your call log, use the LCD menus. There are three types of Call Logs - Missed Calls, Received Calls, or Dialed Calls. To dial from a listing, press the soft keys corresponding to the LCD menus display.
Conference 4-7 Chapter 4 - Phone Features Conference The Conference feature allows the user to connect two or more parties into a single conversation. To establish a Conference call: 1. 2. 3. 4. 5. Place an internal or external call. Press the HOLD key to place the 1st party on hold. Press the NAV key down arrow to place a second call on this line. Dial the phone number of the 2nd party of this conference. Press the CONFERENCE button to start the conference.
4-8 Do Not Disturb (DND) via Auto Attendant Chapter 4 - Phone Features Do Not Disturb (DND) via Auto Attendant Extension users can enable DND to stop incoming PSTN or IP Trunk calls from ringing at their phone. The DND on an extension can be allowed or denied through the feature access code. NOTE -- If an extension has DND and Call Forward enabled at the same time, calls follow the DND.
Last Number Redial (LNR) 4-9 Chapter 4 - Phone Features Last Number Redial (LNR) The Last Number Redial feature automatically dials the last number dialed from the phone. Press the REDIAL button to dial the last number automatically. If the phone is on hook, it will pickup in handsfree mode automatically and perform handsfree dialing. For the Single Line phone: Dial *8. LCD & Interactive Buttons The IP2007 phone is equipped with a Liquid Crystal Display to enhance features operation.
4-10 Phone Book Chapter 4 - Phone Features Phone Book The Xcelerator IP provides users with a Phone Book, with each entry containing a user programmed Phone Number and User Name. The phone number can be an extension number, phone number, or IP address. Up to 400 entries per station user is supported. Phone & Web Access » Phone Menu = Left soft key to CONFIG > key > arrow to 12.
Speed Dial 4-11 Chapter 4 - Phone Features Speakerphone/Headset/Handset There are 3 major input/output devices on this phone. To switch between these devices, follow the audio path transitions described below: Handset to Handsfree -- You are using the handset and want to switch to handsfree talking. Press the SPEAKER button, then place the handset on hook. NOTE: The voice will not switch to speakerphone until you place the handset on hook.
4-12 Voice Mail Access Chapter 4 - Phone Features Supervised Transfer While on a call: 1. 2. 3. 4. 5. Press the HOLD key to hold this call. Press the DOWN arrow of the navigation control key to start a 2nd call on this line. Dial the desired phone number. You will hear a ring back tone. When the called party answers, advise them of the call being transferred. Press the TRANSFER key and hang up. The Supervised Transfer is complete.
5 Xcelerator IP Configuration The Xcelerator IP Configuration chapter shows the Web interface you will use to set up your system. Each section describes the available settings and how to define the parameters.
System Setup 5-3 Chapter 5 - Xcelerator IP Configuration System Setup Connect a PC to the Xcelerator IP. This connection can be either via a wireless NIC or via a LAN connection to an Ethernet port on the Xcelerator IP gateway. Xcelerator IP Default Settings LAN IP Address: 192.168.1.1 WAN IP Address: 192.168.10.
5-4 Device Info (System Status) Chapter 5 - Xcelerator IP Configuration 3 - Selecting Advanced Setup When selecting "Advanced Setup" on the Xcelerator IP home page, the "Device Info Summary" options will display as shown in the "Summary Settings" section below.
Advanced Settings 5-5 Chapter 5 - Xcelerator IP Configuration Statistics Info (Network) The Statistics section contains default traffic to and from the LAN and WAN interfaces of the Xcelerator IP. Route Info The Route section lists the IP route information programmed on the Xcelerator IP. ARP Info The ARP (Address Resolution Protocol section shows an ARP table which maps IP network addresses to hardware addresses used by data link level protocol.
5-6 Advanced Settings Chapter 5 - Xcelerator IP Configuration LAN Parameters The LAN section allows you to set LAN IP and Subnet Mask for the LAN interface. You can also enable or disable DHCP Server and configure related settings for that mode. » If necessary, check the "Secondary IP" to configure the secondary IP address and Subnet Mask for LAN interface. This IP address is used for management only.
Advanced Settings 5-7 Chapter 5 - Xcelerator IP Configuration WAN Parameters There are three options available for setting the WAN IP address: Static IP mode DHCP mode PPPoE mode You can also enable or disable Firewall and IGMP. - When the Firewall option is selected, firewall settings are configured in the Security directory. If the firewall settings selection is disabled, the Security directory will be disabled.
5-8 Advanced Settings Chapter 5 - Xcelerator IP Configuration Automatic Configuration (DHCP) The Automatic Configuration selection shows the current existing WAN interfaces in the system for DHCP mode. PPPoE The PPPoE selection shows the current existing WAN interfaces in the system for PPPoE mode.
Advanced Settings 5-9 Chapter 5 - Xcelerator IP Configuration Route The Routing options are separated into two parts: Static Route and RIP (Routing Information Protocol). Static Route (Add) - On the Routing page, click on the ADD button to create a new Static Route. - Enter the destination network address, subnet mask, gateway AND/OR available WAN interface, then click "Save Settings" to add the entry to the routing table. - A maximum of 32 entries may be configured.
5-10 Advanced Settings Chapter 5 - Xcelerator IP Configuration NAT The NAT option is separated into three parts: Virtual Servers Port Trigger DMZ Virtual Servers The Virtual Servers section allows you to direct incoming traffic from the WAN side (identified by Protocol, IP address and service port) to the internal server with a private IP address on the LAN side.
Advanced Settings 5-11 Chapter 5 - Xcelerator IP Configuration Port Trigger Certain applications require that specific port(s) in the Router's firewall be opened for access by the remote parties. Port Trigger dynamically opens up the "Open Ports" in the firewall when an application on the LAN initiates a TCP/UDP connection to a remote party using the "Triggering Ports".
5-12 Advanced Settings Chapter 5 - Xcelerator IP Configuration DMZ The Xcelerator IP will forward IP packets from the WAN that do not belong to any of the applications configured in the Virtual Servers table to the DMZ host computer.
Advanced Settings 5-13 Chapter 5 - Xcelerator IP Configuration Security The Security configuration is shown only when the WAN page Security options is selected. The Security directory is separated into three parts: Incoming Filter Output Filter Parental Control Incoming Filter The Incoming Filter allows the user to create a filter rule to identify incoming IP traffic be specifying a new filter name and at least one condition.
5-14 Advanced Settings Chapter 5 - Xcelerator IP Configuration Output Filter The Output Filter allows the user to create a filter rule to identify outgoing IP traffic by specifying a new filter name and at least one condition below. All specified conditions in this filter rule must be satisfied for the rule to take effect.
Advanced Settings 5-15 Chapter 5 - Xcelerator IP Configuration Parental Control The Parental Control section adds time restrictions to a special LAN device connected to the Router. The 'Browser's MAC Address' automatically displays the MAC address of the LAN device where the browser is running. - To restrict other LAN devices, click the "Other MAC Address" button and enter the MAC address of the other LAN device. - A maximum of 16 entries may be configured.
5-16 Advanced Settings Chapter 5 - Xcelerator IP Configuration Quality of Service (QOS) The Quality of Service section is separated into two parts: Traffic Class Bandwidth Control Traffic Class - Click on the ADD button to create a Traffic Class to identify the IP traffic by specifying at least one condition. If multiple conditions are specified, all of them should be satisfied to make sure the rule will take effect.
Advanced Settings 5-17 Chapter 5 - Xcelerator IP Configuration Bandwidth Control The Bandwidth Control section allows you to control the WAN port upstream bandwidth in accordance with user configured settings. Bandwidth Control can ensure the highest priority IP packet traffic first. By default, all voice packets have been queued in the highest priority IP packets. Other types have been queued in the normal IP packets if they have not been set in the priority field of the traffic class rule.
5-18 Wireless Settings Chapter 5 - Xcelerator IP Configuration Wireless Settings The Wireless directory is used to configure the Xcelerator IP for wireless access. It is separated into 6 parts: Basic Security MAC Filter Wireless Bridge Advanced Station Info Wireless - Basic Parameters The Wireless Basic setting allows the user to configure the basic features of the wireless LAN interface.
Wireless Settings 5-19 Chapter 5 - Xcelerator IP Configuration Wireless - Security Parameters The Wireless Security page allows the user to configure the security features of the wireless LAN interface. Wireless Security allows you to perform the following functions: Programming of the network authorization method. Selection of the data encryption method. Specify if a network key is required to authenticate to this wireless network. Specify the encryption strength.
5-20 Wireless Settings Chapter 5 - Xcelerator IP Configuration WEP Encryption -- Selecting Disabled disables WEP data encryption. Selecting Enabled enables WEP data encryption and requires that a valid network key be set and selected unless 802.1X is enabled. WEP (Wired Equivalent Privacy) -- WEP is a protocol for wireless LANs or local area networks. This WEP is defined in the 802.11 Standard. WEP is designed so security levels are maintained at the same level as the wired LAN.
Wireless Settings 5-21 Chapter 5 - Xcelerator IP Configuration Wireless - Bridge Parameters The Wireless Bridge will allow you to configure the wireless bridge features of the wireless LAN interface. You can select Wireless Bridge (also known as Wireless Distribution System) to disable access point functionality. - Selecting Access Point enables access point functionality. Wireless bridge functionality will still be available, and allow wireless stations to associate to the AP.
5-22 Wireless Settings Chapter 5 - Xcelerator IP Configuration Fragmentation Threshold -- This value should remain at its default setting of 2346. The range is 256-2346 bytes. The Fragmentation Threshold specifies the maximum size for a packet before data is fragmented into multiple packets. If you experience a high packet error rate, you may slightly increase the Fragmentation Threshold. Setting this value too low may result in poor network performance.
Wireless Settings 5-23 Chapter 5 - Xcelerator IP Configuration Beacon Interval -- The default value is 100. Enter a value between 1 and 65535 milliseconds. The Beacon Interval value indicates the frequency interval of the beacon. A beacon is a packet broadcast by the router to synchronize the wireless network. XPress™ Technology -- Select to enable/disable this proprietary mode. 54g™ Mode -- Select the mode to 54g Auto for the widest compatibility.
5-24 Voice Settings Chapter 5 - Xcelerator IP Configuration Voice Settings The Voice section is used to configure the Xcelerator IP voice related parameters.
Voice Settings 5-25 Chapter 5 - Xcelerator IP Configuration Phone Menu The Phone extension screen is used to configure the Xcelerator IP phone extension authentication, and the IP2007 Phone extension line key default setting. Phone Extension The Xcelerator IP combines Proxy and Registrar servers in its application. All phones registered to the internal Registrar are set here. SIP Authentication: Up to 24 IP phones can be registered. - Phone Number -- The phone number is a station number.
5-26 Voice Settings Chapter 5 - Xcelerator IP Configuration Registration Configuration - Minimal Expire -- defines the minimum refresh interval registrar time supported for these IP phones managed by the Xcelerator IP. - SIP Port -- The Xcelerator IP listens for requests on the SIP port. This port is used for UDP application and 5060 is its recommended value. The default value is 5060.
Voice Settings 5-27 Chapter 5 - Xcelerator IP Configuration IP Trunk The IP Trunk page allows you to configure the proxy and registration server of IP Trunk; up to 8 lines of IP Trunk are supported. Subscriber Information - Trunk Number -- The assigned trunk number from Uplink Server. - Register Expires -- how long the Xcelerator IP will send the REGISTER command to an uplink registrar server. The values are set in seconds.
5-28 Voice Settings Chapter 5 - Xcelerator IP Configuration Using Cbeyond Beyond VoiceTM Connect Service The following instructions are for those customers that wish to use Cbeyond Beyond as their SIP trunk provider. To setup the SIP trunks: 1. From the main Xcelerator IP Web page, click Voice > Trunk > IP Trunk. The Subscriber Information screen will display. 2. Complete the phone number field with the number provided to you by Cbeyond. This is usually the same as your user name. 3.
Voice Settings 5-29 Chapter 5 - Xcelerator IP Configuration Trunk Group The Trunk Group feature allows you to configure the virtual Trunk Group. Up up to 4 Trunk Groups are supported. Trunk Group & Label Trunk Group and Label allows you to assign physical Trunks to virtual Trunk Groups you can configure a personal name or identifying name as an incoming Caller ID number. For three PSTN lines and eight IP lines, you can choose from Group 1 to Group 4.
5-30 Voice Settings Chapter 5 - Xcelerator IP Configuration Answering Positions The Answering Positions screen allows you to configure answering positions for each Trunk line including PSTN trunk and IP Trunk. You can choose Auto Attendant, or manually configure the target phone number on a Day/Night mode basis. - If Auto Attendant is chosen, an idle Auto-Attendant Voice (VAA) greeting will auto-answer this incoming trunk call.
Voice Settings 5-31 Chapter 5 - Xcelerator IP Configuration Call Restriction Table The Call Restriction Table allows you to set the method for out-dialing from the IP2007. - The value Y indicates that the caller must select a line key prior to dialing a number. - The value N indicates that the caller may place a call without selecting a line key. - A value of YN indicates either operation is supported From/To The allowed intervals are made up of a From and To entry which establishes a numeric range.
5-32 Voice Settings Chapter 5 - Xcelerator IP Configuration Call Routing Table The Call Routing Table allows you to configure each entry in the Call Routing Table which contains a routing rule for outgoing calls: - From/To setting defines the number range - Min/Max defines the match length - Del/Insert can change the target number - Destination defines the outbound call interface trunk Each entry in the Call Routing Table must first pass the rules set up in the Call Restriction Table.
Voice Settings 5-33 Chapter 5 - Xcelerator IP Configuration System Menu The System screen is used to configure the System related parameters. The System section is separated into 5 parts: Numbering Plan Service Mode Transmission IG Dynamic Discovery IG Expansion Table Numbering Plan The Numbering Plan section allows you to configure the extension number range. You can define the special extension numbers in this table.
5-34 Voice Settings Chapter 5 - Xcelerator IP Configuration FXS Phone Number -- Defines the FXS phone number. Operator speed-dial number -- When the "Operator" is called, the extension identified in this field will be called. The operator extension length is restricted to a single character. Voice mail service number -- This field defines the extension number of the Xcelerator IP internal voice mail system.
Voice Settings 5-35 Chapter 5 - Xcelerator IP Configuration Service Mode The Service Mode section allows the user to configure the Day/Night Service Mode. You can also customize the working time (work start and end hours/minutes) manually for each weekday. Time Mode allows for the programming of work start and stop times for a specific day of the week. The time is entered in 24-hour format. Valid entries are 00:00 to 23:59 in 1-minute increments.
5-36 Voice Settings Chapter 5 - Xcelerator IP Configuration Transmission The Transmission section allows the configuration of Audio, FXS, and FXO settings. - Click the "Save Settings" button to save the new configuration. - Click "Cancel Changes" button if you wish to cancel the changes.
Voice Settings 5-37 Chapter 5 - Xcelerator IP Configuration AUDIO The Audio settings are used to set the following Audio-related options that will be applied to the FXS and PSTN lines. Country -- Country setting is used to determine not only the Caller ID detection / transmission method but also ring/tone cadence/frequency. Voice Active Detection -- VAD is a technique that detects the absence of audio and conserved bandwidth by preventing the transmission of "silence packets" over the network.
5-38 Voice Settings Chapter 5 - Xcelerator IP Configuration Xcelerator IP Dynamic Discovery The Xcelerator IP Dynamic Discovery section allows you to configure Xcelerator IP Network settings. Xcelerator IP Name -- The name of the Xcelerator IP system. Run Mode -- The mode that Xcelerator IP is running. Xcelerator IP can run in Master Mode or Slave Mode. MASTER MODE -- When Xcelerator IP is running in master mode, it maintains an Xcelerator IP list table.
Voice Settings 5-39 Chapter 5 - Xcelerator IP Configuration Xcelerator IP Expansion Table The Xcelerator IP Expansion Table displays a list of all interconnected Xcelerator IP systems. The Xcelerator IP Expansion Table list can be obtained through Xcelerator IP Dynamic Discovery. The Xcelerator IP Expansion Table also allows you to define the specific Xcelerator IP that calls will be routed to. Xcelerator IP Host Name -- The remote Xcelerator IP system name.
5-40 Voice Settings Chapter 5 - Xcelerator IP Configuration Voice Mail Menu Xcelerator IP provides a built-in Auto Attendant and Voice Mail System.
Voice Settings 5-41 Chapter 5 - Xcelerator IP Configuration General The General section allows you to configure the general setting for the Auto Attendant and Voice Mail. Working Time -- Defines Weekday working hours. If a weekday is a holiday and the Holiday greeting or after hours greeting is selected, the working time for that day needs to be set to 00000000. Saturday Working Time -- Defines Saturday working hours.
5-42 Voice Settings Chapter 5 - Xcelerator IP Configuration Extension After pressing the "Configure" button, the Extension Voice Mail Configuration screen for that extension will be displayed as shown below: The following items can be set up in the Voice Mail configuration area: Always Forward to Voice Mail Box -- Sends all outside calls to voice mail for the extension (Auto-Attendant). DND -- Enables/Disables Do Not Disturb feature for the extension (Auto-Attendant).
Voice Settings 5-43 Chapter 5 - Xcelerator IP Configuration Holiday The Holiday settings allow the administrator to configure the holiday or special off-duty days for the Xcelerator IP. The Holiday setting has a higher value which allows it to overwrite the normal settings. Click the buttons under the table to choose additional pages.
5-44 Management Settings Chapter 5 - Xcelerator IP Configuration Advanced The Advanced Settings allow the administrator to browse, upload or download voice files via FTP server. Management Settings The system administrator can perform the following functions to manage the configurations, events, and software update of the Xcelerator IP.
Management Settings 5-45 Chapter 5 - Xcelerator IP Configuration Settings Menu The System Administrator can perform Xcelerator IP settings (database) backup, restore, and update from this location. The settings can be saved from Xcelerator IP to a local PC. The saved setting file can also be loaded from a PC to the Xcelerator IP. These functions can help the system administrator to manage multiple Xcelerator IPs efficiently.
5-46 Management Settings Chapter 5 - Xcelerator IP Configuration Log Menu The Log Setting allows the System Administrator to view the System Log and configure the System Log options. Click "View System Log" to view the System Log. Click "Configure System Log" to configure the System Log options.
Management Settings 5-47 Chapter 5 - Xcelerator IP Configuration Registered Phone Menu The Registered Phone section lists all the phones registered to the Xcelerator IP and provides the link to access the phone's web page. By clicking on the link associated with a phone, the administrator will be logged onto the web page of the specific phone. Time Settings The Time Settings section allows the System Administrator to configure the Xcelerator IP to automatically synchronize with the NTP time server.
5-48 Management Settings Chapter 5 - Xcelerator IP Configuration Day Light Savings Time The Daylight Savings Time page allows you to configure the Daylight Saving Time (DST) which includes support for auto adjustment of daylight saving time. By clicking on the "Save Settings" button, the DST configuration will be saved to the Xcelerator IP. Clicking the "Cancel Changes" button cancels any changes. Default International DST Rule obeys the international standard rule.
Management Settings 5-49 Chapter 5 - Xcelerator IP Configuration Access Control Menu The Access Control settings allow the System Administrator to configure the Web Port, Service Control List, IP Address Access Control mode and password for user 'admin'. Web Port This page allows you to change the number of the Xcelerator IP web port. A change will take effect after a system reboot. The default for the Web Port is 80.
5-50 Management Settings Chapter 5 - Xcelerator IP Configuration IP Addresses The IP Address Access Control mode, if enabled, Xcelerator IP will permit access to local management services from IP addresses contained in the Access Control List. If the Access Control mode is disabled, the system will not validate IP addresses from incoming packets. Password The Password page allows the System Administrator to define the passwords for the administrator.
Management Settings 5-51 Chapter 5 - Xcelerator IP Configuration Update Menu New software can be uploaded from either a local or a remote PC. Clicking the "Browse" button will allow the System Administrator to locate the new software image file in their PC. Then, by clicking "Update Software" the System Administrator will be able to process the software update. Clicking on the "Cancel Changes" button cancels the software update.
5-52 Management Settings Chapter 5 - Xcelerator IP Configuration Save & Reboot Menu Click "Save/Reboot" to save all changes and reboot the Xcelerator IP. The Xcelerator IP will automatically save any configuration changes that were made prior to the reboot, and any modified settings will take effect after the Xcelerator IP system reboot.
Diagnostic Information 5-53 Chapter 5 - Xcelerator IP Configuration Diagnostic Information This page provides a user with the following information: network connection information on the net status of Xcelerator IP PSTN Line status of Xcelerator IP IP Trunk Line status of Xcelerator IP VAA Line status of Xcelerator IP FXS status of Xcelerator IP Extension phones Clicking the Reset button will allow you to release the selected trunk line or reset a blocked one.
5-54 Diagnostic Information Chapter 5 - Xcelerator IP Configuration 1. Test Your Network Connection displays the current status of the WAN port, LAN connection, and Wireless LAN connection. The following status indicators are provided: PASS -- Connected and operating normally FAIL -- Connection failed DOWN -- No communication on the Wan or LAN link 2.
A System Prompts & Recordings The System Prompts & Recordings appendix is an Administrator tool that will assist you with the following operations: Verifying and referring to system preset voice prompts Setting up a second language for voice prompts (Localization) Recording new voice prompts Xcelerator IP Administrator Manual March 2007
Xcelerator IP Voice Prompts A-3 Appendix A - System Prompts & Recordings Xcelerator IP Voice Prompts The Xcelerator IP voice files can be configured using one of two methods: 1) via the telephone user interface, or 2) via prerecorded .vox files that are loaded on the Xcelerator IP by the System Administrator. Both methods are described below. Localization - Using a Second Language The following tables and charts are provided to assist with localization for Xcelerator IP.
A-4 Preset Voice Prompts Appendix A - System Prompts & Recordings File # Contents 10301 Please leave a message after the tone. Press pound when you have finished recording. 10302 Your message has been recorded. 10303 If you are satisfied with your message, press 1. To listen to your message, press 2. To re-record your message, press 3. To cancel recording, press 4. To delete your message, press pound (#). 10304 Your message has been recorded. 10305 Playback completed.
Preset Voice Prompts A-5 Appendix A - System Prompts & Recordings File # Contents 10528 If this entry is correct, press 1.To re-enter, press 2. 10529 Your password has been changed. 10530 Your password has NOT been changed. 10531 To listen to the current greeting, press 1. To record a new greeting, press 2. To delete the current greeting, press 3. When finished, press pound (#). 10532 You have not recorded a personal greeting. 10533 At the tone, please record your greeting.
A-6 Preset Voice Prompts Appendix A - System Prompts & Recordings File # Contents 10870 Zero 10871 One 10872 Two 10873 Three 10874 Four 10875 Five 10876 Six 10877 Seven 10878 Eight 10879 Nine 10880 Ten 10881 Eleven 10882 Twelve 10883 Thirteen 10884 Fourteen 10885 Fifteen 10886 Sixteen 10887 Seventeen 10888 Eighteen 10889 Nineteen 10890 Twenty 10891 Thirty 10892 Forty 10893 Fifty 10894 Sixty 10895 Seventy 10896 Eighty 10897 Ninety Xcelerator IP Adm
Recording Voice Prompts A-7 Appendix A - System Prompts & Recordings Recording Voice Prompts There are two ways to change the Xcelerator IP voice prompts: 1) using an IP2007 Phone or 2) using an TFTP Server. Via IP Phone Web-based (configuration utility) 1. 2. 3. 4. 5. Using an Xcelerator IP phone, dial the Voice Mail Directory Number ("100" at default). Type in the password of the extension. ("0000" at default). Press the "*" key to enter the Administrator mode.
B Numbering Plan The Numbering Plan appendix provides a list of the default values for the VERTICAL Xcelerator IP system.
Xcelerator IP Default Values B-3 Appendix B - Numbering Plan Xcelerator IP Default Values To access the system default values … log in to the Xcelerator IP web interface and select the following menus: Voice > System > Numbering Plan.
Index i Index A E Access Control Phone [3-3] System [3-3] Alphanumeric Display [4-4] Answer a Call [4-4] Answering Position [3-3] Auto Answer [4-4] Attendant [3-3] Extension Password [3-6] B Basic Call [4-4] Busy Call Forward [4-5] C Call Abandon [3-4] Attendant [3-4] Log [4-6] Operator [3-4] Routing [3-4] Waiting [4-6] Call Forward via Auto Attendant [4-5] Caller ID [3-5], [4-6] Calls - Placing [4-10] Cbeyond Beyond Voice Connect Service [5-28] Class Of Service [3-5] Conference [4-7] COS [3-5] COS F
ii Index P Page Allow/Deny [4-9] Paging [3-8] Phone - Web Page Access Control [3-3] Phone Book [4-10] Place a Call [4-10] Plug & Play [3-8] Polarity Reversal Detection [3-8] PSTN Backup [3-9] R Register to a Server [4-10] Registration [3-9] Remote Management [3-9] Resume a Held Call [4-8] Router Connections [2-4] LEDs [2-4] S Setup Wizard [2-6] Speakerphone/Headset/Handset [4-11] Speed Dial [4-11] System Default Values [B-3] Specifications [2-3] Time & Date [3-9] Web Page Access Control [3-3] T Termina
