Featuring the Vertical Xcelerator IP Phone System Owner’s Manual V.1.
Table of Contents 1 Introduction ............................................................................. 5 Conformance.......................................................................... 5 Important Safety instructions................................................. 5 FCC Information..................................................................... 7 Basic Requirements............................................................... 9 Using this Document.......................................
Placing a call ................................................................. 30 Handling Multiple Calls ................................................. 31 Answering a second call............................................... 31 Placing a second call .................................................... 31 Call Hold ........................................................................ 31 Call Transfer .................................................................. 32 Call Park ...................
Change the Number of Rings Before Voicemail Picks Up.................................................... 46 Using a Fax Machine ...........................................................
1 Introduction Congratulations on purchasing the AccessLine Digital Phone Service featuring the Vertical Xcelerator phone system. You will now be able to share your phone connection between fixed & wireless handsets and access the latest in ‘Voice over IP’ services while also having the ability to use your existing phone lines. This User Guide will show you how to setup and use Vertical Xcelerator phone system. Conformance This equipment is designed for use in the United States.
• • • • • • • • of power source to your building, consult your dealer or local Power Company. The power socket outlet must be located near the product and must be easily accessible to allow plugging/unplugging. Do not allow anything to rest on the power cord. Do not locate this product where persons walking on it will abuse the cord. Do not use an extension cord with this product’s AC power cord. The AC outlet for this product should not be used for any other electrical equipment.
FCC Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. A FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. See Installation Instructions for details. The REN is used to determine the quantity of devices that may be connected to the telephone line.
Port Line 1 Line 2 Line 3 Phone FIC 02LS2 02LS2 02LS2 02LS2 SOC 9.0Y 9.0Y 9.0Y 9.0Y USOC RJ11C RJ11C RJ11C RJ11C REN 0.1B 0.1B 0.1B 0.1B Automatic Dialers WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS: 1. Remain on the line and briefly explain to the dispatcher the reason for the call. 2. Perform such activities in the off-peak hours, such as early morning or late evenings.
• • • • Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. RF Radiation Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
Definition Explains terms or acronyms that may be unfamiliar to many readers. These terms are also included in the Glossary. Provides messages of high importance, including messages relating to personal safety or system integrity.
2 Getting to know your Vertical Xcelerator IP Parts Check Your package should arrive containing the following: Front Panel The front panel contains lights called Light Emitting Diodes (LEDs) that indicate the status of the Xcelerator phone system.
LED Name Color POWER Blue WIRELESS Blue LINE (1-3) Blue TEL (Phone) Blue ETHERNET(14) Blue WAN (Internet) Blue Status Description On Power on. Off Power off. On Wireless LAN initialization success. Off Wireless LAN is not present. On PSTN Line is busy. Off PSTN Line is idle. On Phone is busy. Off Phone is idle. On LAN connection detected. Off LAN network connection not present Flashing LAN activity present (traffic in either On WAN connection detected.
3 Connecting your Vertical Xcelerator IP Phone System These instructions are a guide to the installation and basic configuration of the Xcelerator phone system. The Xcelerator phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the WiFi Adapter to connect Desk Phones to the base unit wirelessly.
Installing the Base Unit 1. Assemble the Base Unit Screw the Wi-Fi antenna (found inside the cardboard tube just below the hinge of the box) into the top of the base unit and attach the stand to the bottom of the base unit. Stand the antenna straight up for optimal coverage. Antenna Stand 2. Connect the Base Unit to your Existing router Use the Blue WAN Cable and connect one end to the To Router port (located at the top of the base unit).
Installing the Desk Phones 1. Assemble the Desk Phones Use the included coiled handset cord and connect one end into the base of the handset and the other end into the handset port on the side of the phone labeled (there is a handset port and a headset port) 2.
Note- The following setup options ARE NOT supported: 1- Connecting one phone to another 2- Connecting a phone to the base unit then connecting a PC 3- Connecting a phone to the base unit wirelessly and then connecting a PC 4- Connecting a PC to the base unit 5- Connecting a phone to a router that is connected to another router Option 1: Connect phones to the Base Unit using your existing data network Use the included phone cord and connect one end into the port on the back of the phone labeled and connect
Option 2: Connect phones to the Base Unit using your existing data network then connect the phones to your computer Follow the steps in option 1 but if you already have a computer using that wall outlet or router/switch port, unplug the computer, plug the phone into that port and plug your computer into the port on the back of the phone.
Option 3: Connect up to 4 phones directly to the Base Unit Use the included phone cord and connect one end into the port on the back of the phone labeled and connect the other end into one of the four green phone ports on the back of the base unit. To the Base Unit From the phone Note Up to 4 Desk Phones may be plugged into the base unit. All other phones must be connected to your existing data network or use wireless adapters.
3. Connect Power to the Desk Phone Use the included power cord and plug one end into the back of the phone and the other end into the wall outlet. The phone will indicate that it is configuring its self. Once the phone has finished its configuration, it is ready to make and receive phone calls. Connecting a Fax Machine The Xcelerator phone system allows you to plug in your fax machine and receive and send faxes without having a separate fax line.
Connecting your Existing Phone Line(s) Skip this section if you do not intend to use existing phone lines You may connect up to 3 existing phone lines (called CO lines) into the Xcelerator phone system. This is generally done when you first receive the system and are in the process of porting the phone number on that line to AccessLine. This way, you can continue to use that phone number and phone line with the Xcelerator phone system until the number has been ported.
Once you have activated your service, you may start making and receiving calls. This action also starts the billing for your phone lines. NOTE- This action only enables the billing for your phone lines. Billing for installation fees, equipment and enhanced features such as Automated Attendant or Webfax begin when you purchase the service. Setting up the Stand Setting Up the Stand Refer to the following steps and the associated illustration to setup the stand of the Desk phone.
Wall-mounting a Desk Phone The IP phone can be used on the desktop or mounted on a wall. Print the screw alignment template (on the next page) and tape it on the wall to position the 3 screws provided at the right place for the mount-holes on the phone. Before mounting the IP phone to the wall, detach the handset and curled cord from the IP phone, then perform the following steps: Step A On the back of the phone, find the latch (3) on the U-type leg and remove it. Step B Remove the other latch (4).
Screw Alignment Template Vertical Xcelerator IP Xcelerator Owners Manual AccessLine 05-01-09 23
4 Using Your Vertical Xcelerator Phone System System Description • The Xcelerator phone system comes equipped with up to 8 IP Trunks • The Xcelerator phone system can also accommodate up to 3 CO lines (traditional phone lines). • The Xcelerator phone system can accommodate up to 20 Desk Phones. Up to 4 Desk Phones can be wired to the base unit. All other phones must use the Desk Phone Wireless Adapter to connect wirelessly to the base unit.
Using the Desk Phone display The Desk Phones' display presents various prompts and information, and provides selectable options to the extension user. Read this section to learn how to navigate in the menus of your Desk Phone. You can use the LCD menus to configure most settings of your Desk Phone. Press the LEFT soft key to start the menu selection process. This is the first display shown when you press the LEFT soft key.
Navigate in the Menu Use the Navigator Control Press the checkmark (OK) key to scroll to the desired item. key to select the appropriate item. Pressing the checkmark (OK) key again will confirm and save the setting of the item you selected, and cause you to return to the previous menu. Thereafter, the menu will roll back to the upper level of the menu tree.
You can enter numeric or alphabetic characters in certain menus, such as in the Phone Book. When you are on a menu that accepts characters, you will see "ABC" above the left soft key. Press the LEFT soft key to cycle through the options of ABC, 123, and abc. These options represent characters in upper case, numeric digits, and characters in lower case. While entering an item, you can switch between the three options to use upper and lower case characters as well as numbers.
Volume Adjustment Using the Volume Keys on the Phone Use the Volume Control button to adjust the volume of calls. The Volume Control button is used under the following conditions: When using the handset … use the Volume Control button to adjust the volume level that you experience when using the handset. When using speakerphone mode … use the Volume Control button to adjust the volume level that you experience when using the speakerphone.
Using the Function Keys Phone Button What it Does Press this button to setup your voicemail box, enter a personal greeting for your callers, or to listen to your voice messages. See the Desk Phone user guide for instructions on how to use the voicemail system. Press this button to view your personal phone book. See the Desk Phone user guide for instructions on how to add, edit, and use the personal phone book. Press this button to redial the last number.
Phone Button What it Does This is the “left” navigation button. This is the “top” navigation button. This is the “bottom” navigation button. This is the volume control; it controls the volume for the ringer, the speakerphone, and the handset and headset volume. Pressing the “+” key raises the volume and pressing the “-” lowers the volume. Desk Phone– Basic Call Features Placing and Answering Calls Answering a call Each phone has been assigned a phone number from AccessLine.
2. Dial the extension number Handling Multiple Calls You can make or receive two simultaneous phone calls on your Desk Phone. These can be two different phone calls or the calls can be joined in a conference. If you are on a call and have another call on hold, or you are on a conference with two callers, and a third call comes in, you will hear a short notification beep and have a few seconds to drop one of the two active calls to pickup the third call.
2. Note To retrieve the call, press the Hold key or the soft key under the RESUME display. If an extension has two calls on hold, use the up or down arrow keys to select the line then press the “resume” soft key to connect to that party. Call Transfer To Transfer a call You can transfer calls from your Desk Phone to another Desk Phone in your office or to any other phone number outside your office.
6. Note Your line will hang up and the extension you transferred to will ring and connect to your caller Transferring an external call to an external number ties up two lines. If you wish to avoid tying up two lines, please refer to “If you phone has 2 calls active, please refer to “Using Networkbased Call Transfer” Using Network-based Call Transfer This call transfer method is used when you want to transfer a call without tying up two lines on your phone system.
on the same park button, the first phone will be allowed to park the call, while the second phone will be rejected) The selected park button will flash on all phones (for example if you parked a call on Park 1, the Park 1 button will flash on your phone and all other phones) To pickup the parked call, press the flashing park button 3. 4. on any phone Note . When a call is parked on a phone, one of the lines on that phone is used until the call is picked up by another phone.
Forwarding Incoming Calls To forward all calls from your extension Your Desk Phone supports three types of call forwarding; Forward all calls- Forwards all calls to the phone number or extension of your choice Forward when busy- Forwards calls to voicemail when your phone is busy and cannot be changed Forward when not answered- Forwards calls to voicemail when your phone is not answered and cannot be changed Enable Forward All Calls on Your Phone 1. 2.
9. Press the Key. Conference Calls The Desk Phones will allow you to talk with two different people at the same time. For example, if you are on a phone call with one person and want to also talk to another person at the same time on the same call, you can join these two conversations together in a conference. If a third call comes in to your phone while you are on a conference call, you will hear a notification beep and you will have a few seconds to drop one of the calls and pick up the third call.
Handset to Headset -- You are using the handset and want to switch to the headset mode. Press the headset button and place the handset on hook. NOTE: The call will not switch to headset mode until you place the handset on hook. Speakerphone to Handset --You are using speakerphone mode and want to switch to the handset. Lift the handset off hook and the call will switch to the handset immediately. Speakerphone to Headset --You are using speakerphone mode and want to switch to the headset mode.
book. The Desk Phone stores the last ten numbers received, missed and dialed. To Display the Call Log 1. Press the CONFIG button under the display 2. Use the DOWN arrow of the navigation pad to scroll to CALL RECORD. 3. 4. Press the Key. “Call Record Type” will be displayed. Make your choice from the options for Dialed Calls, Missed Calls, or Received Calls 5. 6. 7. Press the Key. The calls stored in the chosen option will be displayed.
1. 2. 3. Pick up the handset or press the speakerphone key Press the SPD Softkey Enter the speed dial number 4. Press the key Personal Phone Book The Desk Phone can store 400 numbers in a Personal Phone Book. Numbers can be dialed directly from the phone list and you can edit then save received or missed calls to this personal directory from the received, missed and dialed call lists.
Set Auto Answer 1. Press the CONFIG button under the display. 2. Use the DOWN arrow of the navigation pad to scroll to AUTO ANSWER. 3. 4. 5. Press the Key. “Auto Answer: Off” will be displayed. Using the Up or Down arrow, select “On”. 6. 7. Press the Key. Press the LEFT arrow on the navigation pad until the display “Quit Confirm: Yes” appears. 8. Press the Key. Cancel Auto Answer 1. Press the CONFIG button under the display 2. Use the DOWN arrow of the navigation pad to scroll to AUTO ANSWER. 3. 4.
To set Distinctive Ringing from the Desk Phone 1. Press the CONFIG button under the display 2. Use the DOWN arrow of the navigation pad to scroll to RING. 3. 4. Press the Key. “Ring Tone:” will be displayed. Scroll to the country tone you wish to set 5. 6. Press the Key. When done, press the LEFT arrow on the navigation pad until the display “Quit Confirm: Yes” appears. 7. Press the Key Inbound Caller ID Two levels of Call ID are available.
Extension Set-Up options Do Not Disturb A Desk Phone can be set to Do Not Disturb (DND). When a phone is set to DND, any internal or external call will immediately route to that phones voicemail box without ringing the phone. Set DND 1. Press the CONFIG button under the display. 2. Use the DOWN arrow of the navigation pad to scroll to DND. 3. 4. 5. Press the Key. “Do Not Disturb: Off” will be displayed. Using the Up or Down arrow, select “On”. 6. 7. Press the Key.
speakerphone Controls the volume level to your ear when using a headset Controls the volume level to the other party when using a headset Headset Speaker Headset Mic Program the Phone Volume feature from phone: 1. Press the CONFIG button under the display 2. “Volume” will be displayed as the first menu item 3. Press the Key. 4. Then select the Volume Control option you desire 5. After making your selection, use the UP and Down arrows to adjust the volume 6.
Phone Lock/Unlock The desk phone lock feature is used to prevent calls from being made from a specific extension. A locked extension will continue to receive incoming calls. This feature can be enabled from the Desk Phone keypad within the Admin menu. Program the Phone Lock feature from a desk phone 1. 2. Press the CONFIG button under the display Scroll Down using the DOWN arrow on the navigation pad until “Admin" is displayed. 3. 4. Press the Key. Enter the Admin Code- 9999 is the default 5. 6. 7.
10. Press the Key when finished Using Voicemail The phone system can record up to 20 hours of voicemail, shared between all users of the system. Each Desk Phone has its own personal voicemail box on the phone system. Each user can record his or her own personal greeting for the voicemail box. Voicemail is not automatically deleted by the system and must be manually deleted by each user.
Retrieving messages when you are away from the office 1. Dial your Voicemail Access Phone Number which was sent to you via email with all of your other system phone numbers. 2. After 3 rings, you will hear “If you are a user on this system, touch star to continue” 3. Press the * key 4. You will then be prompted to enter your mailbox number (which is the same as your extension number (100, 101 etc) and voicemail box PIN 5.
4. Use the DOWN arrow to “No Answer Forward" of the navigation pad to scroll 5. 6. Press the Key Use the DOWN arrow to “No Answer Time" 7. 8. Press the Key Use the BACKSP softkey to remove the number of seconds displayed then, enter the number of seconds your phone should ring before the voicemail answers (one ring is approximately 4 seconds) 9. Press the of the navigation pad to scroll Key.
