Owner`s manual

AccessLine Communications

Owners Manual AccessLine 5-4-10

6. Your line will hang up and the extension you transferred to

will ring and connect to your caller

Note

Transferring an external call to an external number ties up two

lines. If you wish to avoid tying up two lines, please refer to “If

you phone has 2 calls active, please refer to “Using Network-

based Call Transfer”

Using Network-based Call Transfer

This call transfer method is used when you want to transfer a call

without tying up two lines on your phone system. It uses the

AccessLine network to transfer the call instead of the phone

system.

1. Receive a call on your Desk Phone

2. Touch #5 to start the transfer (this will place your caller on

hold)

3. At the dial tone, enter the extension or phone number you

want to transfer the caller to

4. When the transfer party picks up the phone, touch #5

again.

5. All three of you will be connected.

6. Hang up and the two parties are connected (without tying

up any of your lines)

Note

If the transfer party does not pick up the phone, touch #6 to return

to the original caller.

Call Park

To Park a call

Parking a call is very similar to putting a call on hold. The key

difference is, when you put a call on hold you can only retrieve the

held call from the phone that put the call on hold. With Call Park,

you can put a call on hold and pick it up from ANY phone. Each

phone has 4 park positions located on the far right of the phone,

labeled 1 through 4. Up to 4 calls can be parked system-wide at

any given time. Each phone can park up to 2 calls at a time.

1. While on a call, press any one of the 4 PARK keys

not

currently in use

2. The caller will be placed on hold and you will see the word

“HOLD” on your phone (if two phones attempt to park a call