Owner`s manual

AccessLine Communications

Owners Manual AccessLine 5-4-10

2. Dial the extension number

Handling Multiple Calls

You can make or receive two simultaneous phone calls on your

Desk Phone. These can be two different phone calls or the calls can

be joined in a conference. If you are on a call and have another call

on hold, or you are on a conference with two callers, and a third call

comes in, you will hear a short notification beep and have a few

seconds to drop one of the two active calls to pickup the third call. If

you do not drop one of the first two calls, the third call will be sent to

your voicemail.

Answering a second call

If you are on a call and another call comes in to your phone you will

hear a tone from the phone and see the word “calling” on the top

line of the display. To answer the call:

1. Place the first call on hold by using the hold key or

use the hold soft key below the display

2. Press the down arrow to view the second call on the

display screen. The phone will begin ringing

3. Answer the call by using the answer soft key or by picking

up the handset

4. You may switch between calls by using the up and down

arrows and using the resume soft key to connect to that call

Placing a second call

While on a call, you may place that call on hold and make s second

call. To do so:

1. Place the first call on hold by using the hold key or

use the hold soft key below the display

2. Press the down arrow to access a second line

3. Dial the phone number or 3-digit extension number. You

will be connected to that party

4. You may switch between calls by using the up and down

arrows and using the resume soft key to connect to that call

Note

If a number on an incoming call matches a number in the system

speed dial list, the name in the list will be displayed.

Call Hold

To place a call on hold

When you place a call on hold, the caller will be presented with the

standard phone system hold music.

1. While on the call press the Hold key

or select the

“hold’ soft key the display. When an external call is placed

on hold, the caller is presented with hold music.