User guide

Wave Phone User Guide July 2007 - Issue 1.0 3-47
Chapter 3 - Using Wave Phone Features Speaker
Using Silent Monitor [D]
For DIGITAL Phones
To use Silent Monitor:
1. Press Silent Monitor.
2. Enter the extension to be monitored.
If the extension you enter does not have Silent Monitoring enabled,
Feature Unavail appears on the phone display.
When a silent monitoring session is in progress, the information on the
supervisor’s phone display is the same as that of extension being
monitored, with the added designation MON in the upper right.
If the agent being monitored places a call on hard hold, the monitoring
session will be terminated.
3. When you are finished monitoring a call, terminate the monitoring
session as you would any phone call.
SPEAKER
The SPEAKER key lets you switch between using the handset and using
hands-free mode during a call. It also will terminate a call while in hands free
mode.
Using the Speaker Feature [S] / [D]
For SIP Phones
To toggle between the speaker and your handset during a call:
Press ( on models 9112i and 9133i).
Note: If you have a headset plugged into the phone, this action will then only
toggle between the headset and the handset. The speaker will not be available
until you unplug the headset. Also see “Headset” on page 3-33.
For DIGITAL Phones
To switch from the handset to hands-free mode during a call:
Press SPEAKER and hang up the handset.
To switch from hands-free mode to the handset during a call:
Pick up the handset.