User guide

3-46 July 2007 - Issue 1.0 Wave Phone User Guide
Chapter 3 - Using Wave Phone Features Shift
SHIFT
The SHIFT key will allow the user to access a second level of feature keys.
When the shift key is pressed, the phone will enter into the shift mode, allowing
the user to use the 12 or 24 programmable keys as auto dial keys.
If no keys are pressed, the phone will automatically exit the shift mode after 5
seconds.
Using the Shift Feature [D]
For DIGITAL Phones
To use the Shift feature keys:
1. Press SHIFT.
2. Press a feature key.
SILENT MONITOR
For Supervisors Only
Silent Monitor allows a supervisor to monitor an agent call with either the agent
or the caller knowing that the call is being monitored. The supervisor hears
both sides of the call but cannot speak to either the agent or the caller. This
feature requires that the supervisor’s phone have a (programmed) Silent
Monitor key and that the extension to be monitored has Silent Monitoring
enabled.
Warning: Most states have laws requiring businesses to inform both their
employees and their customers that calls may be monitored.
This feature requires a license key, which will be issued at no charge upon
request to your Vertical Communications reseller.