User guide

3-38 July 2007 - Issue 1.0 Wave Phone User Guide
Chapter 3 - Using Wave Phone Features Multiple Call Handling
MULTIPLE CALL HANDLING
Using Call Appearance Keys with Line Keys [D]
To handle multiple calls on the same line, your system administrator can
program Call Appearance keys to work in conjunction with the Line key.
For DIGITAL Phones
• Using call appearance keys with line keys will increase the number of
calls allowed to ring into the line since calls will be allowed to ring if they
can be shown on either the Line key or a Call Appearance key.
• If you have one or more call connected or on hold, you are allowed to
place another call by pressing an available Line or Call Appearance key.
You can select one of the multiple calls by pressing the corresponding
key, thereby placing the other calls will be placed on hold. If there is not
an available Line or Call Appearance button (or Call Waiting button if Call
Waiting is enabled) then calls will immediately forward or will return a
busy signal if the call cannot be forwarded.
• Call Appearance keys can also be programmed to correspond to a
secondary Line Appearance key (see “Line Keys” on page 5-10). If a line
is shared with another user, and that user has the line engaged, the
corresponding LED(s) on your phone will reflect the calls that user is
handling. Conversely, if you are using the shared line, then the user with
whom you share lines will see the corresponding LED(s) lit.
Note: The number of Call Appearance keys for the lines on both phones
need to be equal or not all calls will be reflected.
Your system administrator can also increase the number of calls allowed to
ring your phone by increasing the number of Call Waiting calls allowed.
However, without an available Line or Call Appearance key programmed to
show the call, the calls will be more difficult to manage from the phone.
Increasing the number of Call Waiting calls allowed to be greater than 1 is not
recommended unless you are using the Vertical Wave ViewPoint application
to manage the calls.