User guide

2-12 July 2007 - Issue 1.0 Wave Phone User Guide
Chapter 2 - Basic Operation Basic Phone Handling
Using Account Codes
Depending on your office’s configuration of Wave, you may be prompted to
enter an account code when you place an external call. Even if you are not
prompted for an account code by the system, your office may require you to
enter one. Your Wave system administrator can tell you what account codes,
if any, you must use.
Account codes can be entered prior to placing a call or during an active call
Entering Account Codes When Prompted
If you are prompted to enter an account code when you place a call, you will
hear one of the following prompts:
• A beep.
• “Please enter account code.”
• A double beep. This indicates that you are dialing a Wave contact who
has an associated account code, so that you do not need to enter one.
If you hear one of the previous prompts:
Enter the account code followed by #.
If you hear the double beep:
You can press # to use the contact’s associated account code.
OR
You can enter a different account code and press #.
Note: If you enter the wrong account code, press Flash before pressing #
and the system will let you re-enter it.
Note: Depending on how your Wave system administrator configured your
system, the prompt may occur either after you dial the access code or after you
dial the phone number.
If the prompt occurs after you dial the access code, enter the account code
followed by
#, and then continue entering the phone number.
Example: You would dial 9 [listen for the prompt] 8812 # 212 123 4567
(
where 9 is the access code and 8812 is the account code, and the
numbers after
# are the area code and phone number).
Entering or Revising an Account Code During or Before A Call
During a call you can enter an account code or revise an account code
already entered.
To enter or revise an account code
Press Flash *11 and enter the account code followed by #. After pressing
# you are returned to the call.
Hint: You can also enter an account code before dialing the call. Press *11
at a dial tone, and then enter the account code followed by
#. When you hear
the dial tone, dial the phone number.