User guide

Wave Phone User Guide July 2007 - Issue 1.0 B-1
Appendix B - Troubleshooting
This section provides solutions to basic problems you may experience with
your phone. If you need further assistance, see your system administrator.
Why is the display on my phone blank?
Ensure that power is being provided to your phone. If your network does not
provide inline power over Ethernet, your system administrator can obtain an
additional accessory, the Vertical PoE (Power over Ethernet) inline power
supply, that provides power over Ethernet locally to your phone. Contact your
system administrator for assistance and more information.
My display shows ‘No Service’ or ‘Network Disconnected’. What
should I do?
‘No Service’ indicates that your user account may not have been set up
correctly. See your system administrator for assistance.
‘
Network Disconnected’ indicates that your phone is not correctly connected to
the network. (The phone also displays the default time and date of 12:00AM
Jan 1st, 2000.) Make sure that all phone connections are secure and that the
phone has been installed appropriately: contact your system administrator.
Why can't I get dial tone on my phone?
Check that all phone connections are secure and that the phone has been
installed appropriately: contact your system administrator.
Why doesn't my phone ring?
Check the ring volume on your phone to make sure that it is not turned down
or turned off. To adjust the ringer volume setting, press the VOLUME button
when the phone is on-hook and you are not on a call.
Why doesn’t my handset work?
Check to ensure that the handset cord is fully connected to the correct handset
jack — not the headset jack ( )—and that it is securely connected to both
the phone and handset. If it still won’t work, contact your system administrator.
Why doesn’t the message waiting light come on when I receive a
new voice mail message?
Your phone system or service provider must provide visual Message Waiting
indicator for this feature to work. Contact your system administrator for
information about this feature.