User guide

1-2 July 2007 - Issue 1.0 Wave Phone User Guide
Chapter 1 - Introduction Getting Help
GETTING HELP
If you need information that is not included in this guide, you can get help from
your System Administrator, Vertical Technical Support and additional Wave
documentation.
Your System Administrator
Your first line of support is your System Administrator. This person should be
able to provide you with any additional information you may need regarding
your phone. For example, the System Administrator can provide you with a list
of any pre-programmed keys depending upon the type of phone you are using.
Vertical Technical Support
If you System Administrator is unavailable or you have questions that he/she
cannot answer, you can contact Vertical Technical Support. Trained
technicians are available during regular business hours to provide you with
information regarding the operation of your phone.
Additional Documentation
There are two kinds of documentation available to you besides this user guide.
Contact your System Administrator for information about obtaining the
following documentation.
Quick Reference Guides
These guides provide concise information about each phone type. It is
designed to provide basic information and step-by-step instructions in a way
that saves you time and gets you familiarized with your phone as quickly as
possible. If you did not receive a Quick Reference Guide with your phone,
contact your System Administrator. The following Vertical Quick Reference
Guides are available:
• Wave SIP Phone Quick Reference Guide
• Wave Digital Phone Quick Reference Guide
• Wave Analog Phone Quick Reference Guide
• Wave Voicemail Quick Reference Guide
Wave Viewpoint User Guide
The Wave Viewpoint User Guide describes how to use Wave’s Windows
interface which allows you a quick and easy way to handle and manage calls
and messages. Contact your System Administrator for more information about
Vertical Viewpoint.