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Vertical Wave Digital Telephone - User’s Guide Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice. © 2007 by Vertical Communications, Inc. All rights reserved. This publication contains proprietary and confidential information of Vertical Communications, Inc.
Table of Contents Chapter 1 - Introduction ................................................ 1-1 How To Use This Guide ................................................... Wave Phone Features ................................................ Specific Phone Model Information and Features ............. Getting Help ................................................................... Your System Administrator ......................................... Vertical Technical Support .....................................
Table of Contents Call Pickup ..................................................................... 3-9 Extension Pickup [ALL] ............................................... 3-9 Group Pickup [ALL] .................................................. 3-10 Call Record ................................................................... 3-11 Recording a Call [D] / [A] .......................................... 3-11 Call Return ...................................................................
Table of Contents Joining a Call ............................................................... Using the Call Break-in Feature [D] ............................. Message Waiting .......................................................... Retrieving Voice Mail Messages [S] ............................ Multiple Call Handling .................................................... Using Call Appearance Keys with Line Keys [D] ........... Mute ......................................................................
Table of Contents User Programmable Keys ................................................ Using Programmable Keys [D] .................................... Visual Voice Mail ........................................................... Using Visual Mail [D] ................................................ Voicecall ...................................................................... Using the Voicecall Feature [D] ..................................
Table of Contents Chapter 6 - About Wave Analog Phones.......................... 6-1 Introduction ................................................................... 6-1 Special Tones ........................................................... 6-1 Analog Phone Feature Codes ............................................ 6-2 Appendix A - CounterPath SIP Softphones....................... A-1 About CounterPath SIP Softphones ................................... Configuration Instructions .......................
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Chapter 1 - Introduction Thank you for purchasing a Vertical Communications phone. All Wave phones are multifunctional and specifically designed for use with the Vertical Communications Vertical Wave system. HOW TO USE THIS GUIDE This guide provides a comprehensive description of each type of phone and its functionality. Depending upon the type of phone you have (SIP, digital, or analog), you will need to review the basic information in the first two chapters of this guide.
Chapter 1 - Introduction Getting Help GETTING HELP If you need information that is not included in this guide, you can get help from your System Administrator, Vertical Technical Support and additional Wave documentation. Your System Administrator Your first line of support is your System Administrator. This person should be able to provide you with any additional information you may need regarding your phone.
Chapter 1 - Introduction List of Features by Phone Type LIST OF FEATURES BY PHONE TYPE The following table shows the three types of phones covered in this chapter and lists the features available for each phone type.
Chapter 1 - Introduction Feature List of Features by Phone Type SIP Digital Analog Hold • • • Intercom • • Joining a Call • Message Waiting • Multiple Call Handling Mute • • Night Answer • • • Paging the Entire System • • • Paging a Specific Group • • • Page Page a Specific Zone • Password Protection • • Privacy • Redial • Release • Saved Number Redial • Shift • Silent Monitor (Supervisor Only) • Speaker • Speed Dial • Swap Key • System Speed Dial • Transfe
Chapter 2 - Basic Operation This chapter describes the basic features common to all phones. The information here should allow you to quickly familiarize yourself with the phones basic function. In this chapter you will find information about the following: • Phone Account Management (login, password, greetings, etc.) • Basic Phone Handling (making, answering, ending calls, etc.) • Voice Mail Management (listening, replying to, deleting messages, etc.
Chapter 2 - Basic Operation Wave Phone Account Management To log in from a phone other than your own: Pick up any Wave phone handset and enter: # # # To log onto Wave from a remote phone: 1. 2. 3. Call your office. Press 9 during your greeting to access your voice mail options.
Chapter 2 - Basic Operation Wave Phone Account Management Managing Your Greetings A greeting is the message that callers hear when they reach your voice mail. You can record and store multiple greetings for use in different situations. A primary greeting can be used daily for times when you are unable to answer a call.
Chapter 2 - Basic Operation Wave Phone Account Management Setting Status Commands Status commands allow others to know when you are available and when you are not (and why). When another user in the Wave phone system calls your phone, the status command you have set will appear on their phone display. To set status commands: 1. 2. 3. 4. Log into your account. Press 6 to access Account Preferences. Press 1 to access Status Commands and hear the currently set status.
Chapter 2 - Basic Operation Wave Phone Account Management Setting Voice Mail Call Notification You can set up a voice mail notification destination that tells the phone system where to let you know if/when you have a voice mail waiting. You can designate either an internal (extension) or external (with access code) phone number for this feature. To access the Notifications menu: 1. 2. 3. 4. Log into your account. Press 6 to access Account Preferences. Press 4 to access the Notifications menu.
Chapter 2 - Basic Operation Basic Phone Handling BASIC PHONE HANDLING There are certain basic functions about using the phone that is common to all phone models. This section describes that functionality that applies to whatever phone you are using.
Chapter 2 - Basic Operation Basic Phone Handling Using the Handset or Speaker For Speakerphone Models When making or answering a call, you can use the handset or the speakerphone. The following describes how to use each. Using the Handset 1. 2. Lift the handset. Follow the usual process for making, answering, and ending calls as shown on the following pages. Using the Speaker To make a call: 1. Press a line or SPEAKER key. Hint: You can also just start dialing at this point. 2.
Chapter 2 - Basic Operation Basic Phone Handling Using a Phone Other than Your Own If you use another user’s phone to place calls, you are subject to that user’s dialing restrictions, outgoing Caller ID information, and other settings, and your calls are logged as being from that user. To make sure that your calls are placed and logged as yourself, do the following: 1. 2. 3. Log into your account from that phone (# # #).
Chapter 2 - Basic Operation Basic Phone Handling Answering Calls Aside from using the handset or speakerphone (when available), the operation of the Wave phones is quite basic. The main functions you’ll probably be using are: • Using the Hold feature • Using the Call Waiting, Call Park, Pickup, and Transferring features Using the Hold Feature You can place calls on hold and place a new call, switch between calls on hold, and end a call without losing other calls on hold.
Chapter 2 - Basic Operation Basic Phone Handling Ending a Call You can either hang up the handset, press the SPEAKER key (if available) to end calls, or use the Hold feature when ending a call. • For SIP Phone Models 9112i and 9133i, you can also press Goodbye ( also known as End Call on) to drop the active call. • SIP Phone Models 480i/480CT also includes a “Drop” softkey that can be pressed to end the call.
Chapter 2 - Basic Operation Basic Phone Handling To dial an external number You must dial an access code to start dialing an external number. Ask your Wave system administrator what types of external calls you can place and what access codes you must use. Enter . Example: In the U.S. if you want to call the external phone number 555 1212, you must dial 9 (the usual access code) before you dial 555 1212.
Chapter 2 - Basic Operation Basic Phone Handling Using Account Codes Depending on your office’s configuration of Wave, you may be prompted to enter an account code when you place an external call. Even if you are not prompted for an account code by the system, your office may require you to enter one. Your Wave system administrator can tell you what account codes, if any, you must use.
Chapter 2 - Basic Operation Basic Phone Handling Disabling Call Waiting for a Call Disabling call waiting is useful if you are using your extension to send faxes or to connect to the Internet. In both cases, a call waiting tone disrupts the data flow. To disable call waiting for a call: Press *70 and dial the number. You do not hear the call waiting tone during that call. Incoming calls while you are on that call are sent directly to your voicemail. After the call ends, call waiting is enabled again.
Chapter 2 - Basic Operation Voice Mail Management VOICE MAIL MANAGEMENT Vertical Wave Voice Mail offers state-of-the-art messaging services. Previously in this chapter, you were given the steps to log into your voice mail/phone account, set up your voicemail password and greeting(s), as well as use voice mail notification.
Chapter 2 - Basic Operation Voice Mail Management Listening to Saved Messages Saved messages are those that you have listened to previously and have saved (see “Using the Listening Options” on page 2-16 for more information about saving messages). To listen to saved messages: 1. 2. 3. Log into your account. Press 2 to listen to the first saved message. Press one of the designated option numbers to access other listening options (see Listening Options described below).
Chapter 2 - Basic Operation Voice Mail Management Using the Listening Options Use the options below when listening to new, saved, or deleted messages. • Press 1 to replay the current message. Each time you press 1, option information plays and the message starts at the beginning. • Press 2 to skip to the next message while the current message is playing. • Press 3 to delete the current message. • Press 4 to reply to or forward the message, or to callback the person that left the message.
Chapter 2 - Basic Operation Voice Mail Management To reply to a message: 1. 2. From the Listening options messages, press 4, then press 1 to access reply options. Press 1 to reply to the original sender only. OR Press 2 to send to all recipients (if the message is sent to multiple recipients). 3. 4. At the tone, record your reply, then press #. Press 1 to send your reply. Forwarding a Message Send a copy of the current message to the voicemail of one or more users.
Chapter 2 - Basic Operation Voice Mail Management Returning a Call to the Sender Instead of using the reply method to call the sender’s voicemail, use the Callback method to directly call the extension or outside phone number of the sender. To return a call to the sender: 1. From the Listening options messages, press 4, then press 3 during or after listening to a message (without deleting the original message). OR Press 4 during or after listening to a message (the original message WILL be deleted).
Chapter 2 - Basic Operation Voice Mail Management Using Recording Options Once you have recorded a message either before or after accessing a user’s voice mail, you can use the following options: • From the Record menu, press 1 to accept the recording. • Press 2 to review the recording. • Press 3 to re-record the message. Hint: When you are satisfied with your recording, press 1 to accept it. Otherwise, press 3 again to record the message again. • Press 4 to append to the end of the message.
Chapter 2 - Basic Operation Voice Mail Management Enter Destination Extensions (if you have not yet accessed the user’s voice mail) If you are sending a recorded message directly from your voice mail, without having accessed the user’s voice mail either by dialing it directly or because the user is unavailable, you will need to specify the destination extension for the recipient. After you have pressed 1 to accept the recording and set any Delivery Options (as described above): 1. 2.
Chapter 3 - Using Wave Phone Features This chapter describes the various features of each of the phone types. Some features are offered on some phone types. In addition, while some features are available on more than one phone type, the functionality may differ. Therefore, please be sure to review the descriptions carefully to make sure that you are reading the information for your specific phone type.
Chapter 3 - Using Wave Phone Features Authorization Codes AUTHORIZATION CODES You might be assigned an authorization code that gives you the ability to make calls on restricted phone line keys. Authorization codes are used to override access restrictions. Using Authorization Codes [ALL] To use an authorization code 1. Dial a phone number. You hear a long beep, and the display (on SIP and Digital phones only) prompts you to enter your authorization code. 2. Enter your authorization code, and press #.
Chapter 3 - Using Wave Phone Features 7. Call History Enter the number you want to assign to this key. If you are programming an external phone number, enter the full phone number (including the external access digit(s) and area code). You can press the TAP or FLASH button to enter a flash at the start of the dialing string (to use Flash codes). You can press HOLD to insert a pause in the dialing string. 8. Press SAVE when all the information has been entered. 9. Press SPEAKER to exit the menu.
Chapter 3 - Using Wave Phone Features Call Park CALL PARK Use Call Park to place a call on hold for retrieval from any phone on the system. Directed Park [ALL] Directed Park allows you to park a call on another line. A specific extension number might be programmed on your Directed Park key to allow you to always park a call on a specific line. For DIGITAL Phones To Direct Park a call: 1. While on an active call, press Directed Park.
Chapter 3 - Using Wave Phone Features Call Park For SIP Phones To direct park a call: 1. 2. 3. 4. With a party on the line, press FLASH, then *66. Dial the extension. Listen for two beeps. Hang up. To retrieve a direct parked call: 1. 2. 3. Listen for dial tone. Press *65. Dial the extension. For ANALOG Phones To direct park a call: 1. 2. 3. 4. With a party on the line, press FLASH, then #, then *66. Dial the extension. Listen for two beeps. Hang up. To retrieve a direct parked call: 1. 2. 3. 4.
Chapter 3 - Using Wave Phone Features Call Park To retrieve a parked call: 1. From any phone, press Self Park. If your phone does not have a Self Park key, dial *65. 2. Dial the extension on which the call was parked. For DIGITAL Phones To park a call at your primary line: 1. While on a call, press Self Park. If you do not have a programmed Self Park key, press FLASH, then *64 to park a call. 2. Listen for two short beeps, and hang up.
Chapter 3 - Using Wave Phone Features Call Park System Park [ALL] Place a call in one of the ten “parking slots” on the Vertical Wave system for retrieval from another phone. Note: Any Vertical Wave phone with the Enhanced Call Waiting feature within the system may be used to retrieve the call. Ask your phone administrator if you are unsure if this feature is available on your phone. For SIP Phones To park a call on the system: 1. While on an active call, press System Park.
Chapter 3 - Using Wave Phone Features Call Park For DIGITAL Phones To system park a call: 1. While on a call, press System Park. If you do not have a programmed System Park key, press FLASH, then *62 to park a call. 2. Listen for two short beeps, and hang up. The display shows the parking slot number where the call is parked. Be Sure that you remember this number since you’ll need to use it to retrieve the call. The System Park red LED remains lit until the parked call is retrieved.
Chapter 3 - Using Wave Phone Features Call Pickup CALL PICKUP You can pick up a call on any extension within your call pickup group. If the line key you use to pick up a call is not part of a call pickup group you can pick up other calls on lines that do not belong to a call pickup group. There are two types of Call Pickup: Extension Pickup and Group Pickup. Extension Pickup [ALL] Extension Pickup allows you to answer any ringing primary or secondary line in your call pickup group.
Chapter 3 - Using Wave Phone Features Call Pickup Group Pickup [ALL] Group Pickup allows you to answer a call on any primary or secondary line within your call pickup group. Pickup groups are configured by the system administrator. For SlP Phones To answer a call in your pickup group: Press Group Pickup. If you do not have a programmed Group Pickup key, dial *74. For DIGITAL Phone To answer a call in your pickup group: 1. Press Group Pickup. If you do not have a programmed Group Pickup key, dial *74.
Chapter 3 - Using Wave Phone Features Call Record CALL RECORD Call Record records the currently active call and saves it as a .wav file to a Voice Mailbox. The maximum length of a recording equals the maximum length of a Voice Mail message. The Call Record key is a programmed key, contact your system administrator for additional information. Note: This feature requires a license key, which will be issued at no charge upon request to your Vertical Communications reseller.
Chapter 3 - Using Wave Phone Features Call Return Returning a Call [ALL] For SIP & DIGITAL Phones To use Call Return: Press Call Return. If your phone does not have a programmed Call Return key, dial *69. There is a 3-second delay that allows you to hang up and cancel the call return. For ANALOG Phones To use Call Return: 1. 2. 3-12 Listen for dial tone Press *69 to dial the last dialed extension. July 2007 - Issue 1.
Chapter 3 - Using Wave Phone Features Call Waiting CALL WAITING Using Call Waiting [ALL] During a call on your primary extension, you might hear a call waiting beep and see the Call Waiting LED flash indicating an incoming call on Call Waiting. Note: Call Waiting will not be active during a transfer or conference, if both the primary line and an appearance for another line are connected, or if the primary line is ringing. For SIP Phones The L2 key on each model serves as the call waiting indicator.
Chapter 3 - Using Wave Phone Features Call Waiting To release the initial call: While the initial call is active, press End Call. • For models 480i/480CT, press Goodbye ( “Drop” softkey. or use the The initial call is dropped and you are reconnected to the call waiting call. The call waiting call is rolled onto the primary line key. Hint: You can add a call waiting call to a call on your primary line by pressing Conference.
Chapter 3 - Using Wave Phone Features Caller ID Blocking For ANALOG Phones To accept a call waiting call: Press FLASH to place the current call on hold and connect to the incoming call. To reconnect to the original call: Press FLASH, then 3, then follow the prompts. To toggle back and forth between the two calls: Press FLASH, then 4, then follow the prompts. To disable Call Waiting: Press *70 and dial the extension or external phone number.
Chapter 3 - Using Wave Phone Features Camp-on (Callback) CAMP-ON (CALLBACK) Camp-on (also known as Callback) allows your phone to automatically call back an extension that is busy, does not answer, or forwards you to Voice Mail. Camp-on does not work on external phone numbers. The Camp-on key is a programmable key. Contact your system administrator for details. Using Camp-on (Callback) [D] / [A] For DIGITAL Phones After receiving a busy signal or no answer: 1. Press Camp-on.
Chapter 3 - Using Wave Phone Features Camp-on (Callback) For ANALOG Phones After receiving a busy signal or no answer: 1. 2. 3. Press FLASH, then #, then *76. Listen for two beeps. Hang up. When the target extension becomes available your phone will ring: 4. Answer the ring to retry your call. To cancel Camp-on: 1. 2. 3. 4. Listen for dial tone. Press *77. Listen for two beeps. Hang up. Wave Phone User Guide July 2007 - Issue 1.
Chapter 3 - Using Wave Phone Features Callers List CALLERS LIST SIP PHONE MODELS 9133i AND 9112i only The Callers List is a stored log of your incoming calls. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you. When the Callers List is full, the oldest call records are deleted to accommodate the information of new callers.
Chapter 3 - Using Wave Phone Features Callers List Accessing and Dialing the Callers List To access the Callers List: 1. 2. Press Callers List ( ) and scroll through the incoming call list. Press the up key to see the most recent call, or the down key to see the oldest call on your list. To dial the displayed number: 1. 2. Lift the handset or press Press a line key. . • Press End Call to cancel. • For models 480i/480CT, press Goodbye ( softkey that can be pressed to end the call.
Chapter 3 - Using Wave Phone Features Callers List Deleting from the Callers List There are two ways to delete calls from the Callers List: one call at a time, or all calls. To delete items one by one: 1. 2. Press Callers List ( ). Scroll to find the item you want to delete. Hint: Press the up key to see the most recent call, or the down key to see the oldest call on your list. 3. Press Delete. A prompt will appear to ask if you want to delete the current item. 4.
Chapter 3 - Using Wave Phone Features Centrex Features CENTREX FEATURES The programmed Centrex Flash button allows you to access Centrex features. Note: You must subscribe to Centrex service through your phone service provider to use this feature. Contact your system administrator for more information. Using Centrex Flash [D] For DIGITAL Phones To use Centrex Flash: 1. During a call, press Centrex Flash. If you do not have a programmed Centrex Flash key, press FLASH, then *80. 2.
Chapter 3 - Using Wave Phone Features Conference Calls CONFERENCE CALLS You can set up a conference call that includes both internal and external parties. If you have a Conference ( ) key or a FLASH key, you can set up a conference call. Hint: Contact your system administrator for the maximum number of parties allowed on a single conference call. Setting Up a Conference Call [ALL] For SIP Phones To set up a conference call using the Conference ( 1. 2. 3. 4. 5.
Chapter 3 - Using Wave Phone Features Conference Calls To make a conference call with feature codes: 1. 2. 3. 4. 5. During a call, press FLASH to place the other party on hold. Listen for dial tone, then dial the extension of the third party. When the third party answers, press FLASH and dial *71 to connect the calls. • If a party is not available, press FLASH and dial *72 to reconnect to the first party.
Chapter 3 - Using Wave Phone Features Dial By Name For ANALOG Phones To set up a Conference: 1. 2. 3. 4. With a party on the line, press FLASH, then #. Dial the phone or extension number of a conference member. After the conference member answers, press FLASH, then *5. Repeat for each additional conference member. If you dial a member that is not available: Press FLASH, then *4 to return to the conference.
Chapter 3 - Using Wave Phone Features Direct Station Select/Busy Lamp Field For DIGITAL Phones To use Dial By Name: 1. 2. 3. 4. 5. 6. From an idle phone, press the MENU softkey on the display. Press DIAL. Press Int or Ext to specify an internal or external name. Press First or Last. The name search can be done last name first or first name first. Press the keypad digit that corresponds to the first letter for the name being searched.
Chapter 3 - Using Wave Phone Features Directory List To cancel a Supervised Transfer: Press TAP to cancel the transfer before completion. Using Blind Transfer A blind transfer allows you to transfer a call to another extension with one key press and without announcing the transfer. To make a Blind Transfer: While connected to another party: 1. 2. Press a DSS/BLF key.
Chapter 3 - Using Wave Phone Features Directory List Saving Numbers & Names to the Directory You can save a number to your permanent Directory from the Redial list or Callers list, or by entering a new number and name. Saving from Hard keys to the Directory To save an entry from your or Callers or Redial list: 1. 2. 3. 4. Press the associated key for the list you want to view - Callers List ( ) or Redial ( ).
Chapter 3 - Using Wave Phone Features Do Not Disturb DO NOT DISTURB Do Not Disturb (DND) prevents your phone from ringing. It also blocks pages and voice calls. Callbacks from calls left on hold, park, and camp-on will still ring your phone. • Using the Do Not Disturb key, you can enable or disable Do Not Disturb while you are using the phone without interrupting your conversation.
Chapter 3 - Using Wave Phone Features Flash For DIGITAL Phones The Do Not Disturb programmable key on your phone is set up by your system administrator. To enable Do Not Disturb: Press Do Not Disturb. The Do Not Disturb red LED lights, and DND is displayed. If you do not have a programmed Do Not Disturb key, dial *41. Note: When you go off hook you receive "stutter" dial tone to indicate your phone is a special state. To cancel Do Not Disturb: Press Do Not Disturb. The Do Not Disturb LED goes out.
Chapter 3 - Using Wave Phone Features Forward Calls FORWARD CALLS Use Forward to redirect your calls to another extension or phone number. Hint: You can use the following alternative method for forwarding calls on ANY phone or use the specific method shown for each phone type below. 1. Login to voicemail. 2. Press 5 for call forwarding. 3. Press 2 and follow the prompts for internal forwarding. 4. Press 3 and follow the prompts for external forwarding. 5. Press 4 to cancel forwarding.
Chapter 3 - Using Wave Phone Features Forward Calls To cancel call forwarding: Press Forward. The Forward key LED goes off. If you do not have a programmed Forward key, dial *44 to cancel call forwarding. For DIGITAL Phones The User Forward key applies only to calls received on your primary line. You can activate only one User Forward key on your phone at any given time.
Chapter 3 - Using Wave Phone Features Forward Calls Using Forward (Follow Me) From any phone in the system, you can specify an extension to which you want your calls forwarded. Example: You go to work in a lab room and want all calls forwarded to that room, but have forgotten to set the forward prior to leaving your office. You can pick up the phone in the lab and set it for the Follow Me forward. All calls to your office phone will then ring in the lab (until you cancel the setting). 1. 2. 3.
Chapter 3 - Using Wave Phone Features Headset For ANALOG Phones You can have your calls forwarded to an outside line (for example to a branch office or your home) or to another extension within the Wave phone system. To forward your phone to an external phone: 1. 2. 3. 4. 5. Listen for dial tone and press *43. Enter the external line access code. Dial the external (destination) phone number, then #. Listen for two beeps. If prompted, enter the appropriate voice mail password, then *.
Chapter 3 - Using Wave Phone Features Hold Using a Headset [D] / [A] When using a headset on digital or analog phones, you can adjust the volume by using the Volume buttons on the front of the phone. In addition to begin or end calls, you will need to use the Speaker buttons with the headset plugged into the jack. HOLD You can place a call on hold to keep the other party connected while you hang up the handset or use other phone features.
Chapter 3 - Using Wave Phone Features Hold For Digital Phones To place a call on hold Press HOLD. When a call is on hold, the red LED flashes next to the corresponding line or call appearance key. You can hang up the handset or use other phone features. If you leave the call on hold for longer than the system hold time (three minutes is the default), your phone rings back and HELD is displayed. Note: The FLASH key can be used to place calls on temporary hold.
Chapter 3 - Using Wave Phone Features Intercom button INTERCOM BUTTON SIP PhoneModels 480i/480CT only You can use this button to make calls from your phone to another extension within your phone system. Note: To see other call procedures, refer to “Making Calls” on page 2-10. Using the Intercom Button [S] For SIP Phones To make an intercom call: 1. 2. 3. Press Intercom ( ). Dial the extension. To end the call, press Intercom ( ), Goodbye, or the Drop softkey.
Chapter 3 - Using Wave Phone Features Message Waiting MESSAGE WAITING If you have a Message Waiting key, the corresponding LED flashes when there are new Voice Mail messages. If there are new Voice Mail messages, you will hear a stutter tone when you select your primary line key. In addition, the number of messages waiting will appear next to the Message Waiting icon ( ) on the display. Retrieving Voice Mail Messages [S] For SIP Phones To retrieve Voice Mail: 1. Press Voicemail.
Chapter 3 - Using Wave Phone Features Multiple Call Handling MULTIPLE CALL HANDLING Using Call Appearance Keys with Line Keys [D] To handle multiple calls on the same line, your system administrator can program Call Appearance keys to work in conjunction with the Line key. For DIGITAL Phones • Using call appearance keys with line keys will increase the number of calls allowed to ring into the line since calls will be allowed to ring if they can be shown on either the Line key or a Call Appearance key.
Chapter 3 - Using Wave Phone Features Mute MUTE This feature allows you to prevent the caller at the distant end to hear anything through your microphone or handset during a call. Note: If the Mute is enabled (on)via the speaker, it will be disabled (off) if you lift the handset Muting a Call [S] / [D] For SIP & DIGITAL Phones To mute a call: While on a call, press MUTE ( ) to mute the microphone or handset. The MUTE LED is solid red. You can hear the other party, but the other party cannot hear you.
Chapter 3 - Using Wave Phone Features Page For DIGITAL Phones To turn on the Night Answer Service Press Night Answer. If you do not have a programmed Night Answer key, dial *85. When the Night Answer Service is active, the Night Service LED flashes red. To turn off the Night Answer Service Press Night Answer. If you do not have a programmed Night Answer key, dial *86.
Chapter 3 - Using Wave Phone Features Page For DIGITAL Phones To page all phones with speakers: 1. Press System Page. If you do not have a programmed System Page key, dial *11. 2. 3. Make the announcement. Hang up when you are finished making your announcement. You will remain connected to the public address system until you hang up. Note: Telephones receiving a page on the phone speaker can press SPEAKER to disconnect the phone from the paging service.
Chapter 3 - Using Wave Phone Features Page Page a Specific Zone [D] / [A] For DIGITAL Phones To page a specific zone: 1. Press Zone Page. If you do not have a programmed Zone Page key, dial *12 and the zone number. 2. 3. Make the announcement. Hang up when you are finished making your announcement. You will remain connected to the public address system until you hang up. Note: Telephones receiving a page on the phone speaker can press SPEAKER to disconnect the phone from the paging service.
Chapter 3 - Using Wave Phone Features Password Protection PASSWORD PROTECTION You can configure your phone so that it requires a password before allowing user programming such as editing the Autodial buttons, programming feature keys, and changing the voice mail display. Contact your Wave system administrator for information about password protection settings. Using Password Protection [D] For DIGITAL Phones To activate/deactivate password protection: From an idle phone: 1. 2. 3. 4.
Chapter 3 - Using Wave Phone Features Redial REDIAL Redial will place a call to the last phone number you dialed from the phone. Even if you dialed digits while connected to a call, the system will only keep track of the phone number you dialed. Using Redial [S] / [D] For SIP Phones To redial a number: Press Redial ( ). Hint: To display the last number dialed, press Program, and press Redial. Press End Call to clear the display. For Models 480i/480CT, press Goodbye ( or use the “Drop” softkey.
Chapter 3 - Using Wave Phone Features Saved Number Redial SAVED NUMBER REDIAL This feature allows a user to save a number he has just dialed or is connected to on a key so it can be easily re-dialed. Saved Number Redial requires a programmed Save/Repeat key on your phone. Contact your system administrator for more information. Using Saved Number Redial [D] For DIGITAL Phones Saving a Number While hearing ringback or while connected on a call, press Save/Repeat.
Chapter 3 - Using Wave Phone Features Shift SHIFT The SHIFT key will allow the user to access a second level of feature keys. When the shift key is pressed, the phone will enter into the shift mode, allowing the user to use the 12 or 24 programmable keys as auto dial keys. If no keys are pressed, the phone will automatically exit the shift mode after 5 seconds. Using the Shift Feature [D] For DIGITAL Phones To use the Shift feature keys: 1. 2. Press SHIFT. Press a feature key.
Chapter 3 - Using Wave Phone Features Speaker Using Silent Monitor [D] For DIGITAL Phones To use Silent Monitor: 1. 2. Press Silent Monitor. Enter the extension to be monitored. If the extension you enter does not have Silent Monitoring enabled, Feature Unavail appears on the phone display. When a silent monitoring session is in progress, the information on the supervisor’s phone display is the same as that of extension being monitored, with the added designation MON in the upper right.
Chapter 3 - Using Wave Phone Features Speed Dial SPEED DIAL Speed Dials can be programmed to dial directly to another person’s line or extension, or set up to quickly access features such as Call return (*69), or Voicemail. You can configure your speed dial number by saving a listing from your Directory list to a programmable key through your phone. Your system administrator can also program these keys through the configuration files.
Chapter 3 - Using Wave Phone Features System Speed Dial SYSTEM SPEED DIAL Using System Speed Dial [D] / [A] Depending on the feature key’s programming, System Speed Dial may work in one of three ways: System Speed Dial -- the System Dial key programming does not contain an index, and the Preview option is not selected System Speed Dial with a programmed number -- the System Dial key is programmed with a default index to use.
Chapter 3 - Using Wave Phone Features Transfer TRANSFER Transfer places a call on hold while you dial the destination extension number. Your system administrator configures the Transfer keys as blind or supervised transfer keys. Making a Blind Transfer [ALL] A blind transfer allows you complete a transfer without announcing the party to the destination extension. For SIP Phones To make a blind transfer: 1. 2. 3. While on a call, press Transfer ( ) to place the active call on hold.
Chapter 3 - Using Wave Phone Features Transfer Making a Supervised Transfer [ALL] A supervised transfer lets you announce a call before completing the transfer. For SIP Phones To make a supervised transfer: 1. 2. 3. 4. While on a call, press Transfer ( ) to place the caller on hold. Listen for dial tone, then enter the destination extension number. When the destination party answers, announce the call. Press Transfer ( ) to complete the transfer.
Chapter 3 - Using Wave Phone Features Transfer Transferring Calls to Voice Mail [D] / [A] If you are using a Wave Digital or Analog phone, you can transfer calls directly into voice mail without ringing the destination extension. Note: This feature requires a specially programmed feature key. Contact your system administrator to find out if this feature is available on your Wave Digital phone. For DIGITAL Phones To transfer calls to voice mail: 1. 2. 3.
Chapter 3 - Using Wave Phone Features User Programmable Keys USER PROGRAMMABLE KEYS The following features are user programmable (keys): Autodial, Call Return, Camp-On, Do Not Disturb, DSS/BLF, Extension Pickup, Group Pickup, System Speed, Unassigned, User Forward, and Voicecall. In addition to choosing which feature is associated with an assigned key, the user can also specify select values for the keys.
Chapter 3 - Using Wave Phone Features Visual Voice Mail Using the Query Feature A query of a feature key will display what feature has been programmed onto the key. To display feature information: 1. 2. From an idle phone, press MENU softkey on the display. Press a feature key. The feature key information is shown on the display including the feature name, key number, and extension number, target number, or programmed number if applicable. 3. Press SPEAKER to clear the display.
Chapter 3 - Using Wave Phone Features Visual Voice Mail Voice Mail Message Number Display When the phone is idle its display will either show VMAIL (if there are no new Voice Mail messages in the phone’s mailbox), or # Msg (where # equals the number of new messages in the mailbox). To retrieve messages: When either VMAIL or # Msg is on the display: Press the leftmost softkey to initiate a call to Voice Mail to retrieve the messages. To deactivate/activate Voice Mail Message Number Display: 1. 2.
Chapter 3 - Using Wave Phone Features Voicecall VOICECALL Voicecall is a page directed to a specific digital phone extension that allows the receiving party to reply. Using the Voicecall Feature [D] For DIGITAL Phones To use Voicecall: 1. Press Voicecall. If you do not have a programmed Voicecall key, dial *82. Listen for dial tone. 2. Dial an extension. The other party hears a tone on the phone speaker. 3. Begin speaking.
Chapter 4 - About Wave SIP Phones This chapter illustrates and describes the specific features of the different Vertical Wave SIP phones. WAVE SIP PHONE MODELS The following pages show the details of each SIP phone model.
Chapter 4 - About Wave SIP Phones Wave SIP Phone Models SIP Phone 9133i 4 - Scroll & 3 - Hold Select 6 - End Call 5 - Display 2 - Handset 7 - Programmable Keys 8 - Options 9 - Directory 10 - Save 11 - Delete 12 - Flash 1 - Speaker/ Microphone 12 - Callers List 13 - Conference 14 - Transfer 15 - Redial 16 - Mute 19 - Volume 17 - Hands-free/Headset 18 - Line Appearance Keys Vertical 9133i SIP Phone Feature Keys & Functions Feature Used to … 1 Speaker/Microphone switch between using the handset a
Chapter 4 - About Wave SIP Phones Feature Wave SIP Phone Models Used to … 7 Programmable Keys by the System Administrator to program special phone functions. 8 Options access a list of configurable options (for example, special phone settings). 9 Directory access and dial names and numbers for speed dialing. 10 Save store settings made for the Options, Directory, and Callers List functions. 11 Delete erase information stored in the Directory or Callers List.
Chapter 4 - About Wave SIP Phones Wave SIP Phone Models SIP Phone 9112i 2 - Handset 4 - Scroll & Select 3 - Hold 7 - Callers List 5 - Display 6 - End Call 8 - Conference 1 - Speaker/ Microphone 9 - Options 10 - Directory 11 - Save 12 - Delete 13 - Swap 14 - Flash 15 - Transfer 16 - Redial 17 - Programmable Keys 18 - Mute 20 - Volume 19 - Handsfree/ Headset Vertical 9112i SIP Phone Feature Keys & Functions Feature Used to … 1 Speaker/Microphone switch between using the handset and using hands-fr
Chapter 4 - About Wave SIP Phones Feature Wave SIP Phone Models Used to … 6 End Call disconnect from the current call. 7 Callers List place a call to a number stored in your phone log of previous incoming calls. 8 Conference set up a call between multiple parties, both internal and external. 9 Options access a list of configurable options (for example, special phone settings). 10 Directory access and dial names and numbers for speed dialing.
Chapter 4 - About Wave SIP Phones Wave SIP Phone Models SIP Phone 480i/480CT 3 Hold, 4 Redial, & 5 Goodbye 2 - Handset 6 Options 7 - Display 8 - Soft Keys 1 - Speaker/ Microphone 9 - Scroll & Select 10 - Intercom ‘11 - Services 17 Volume 14 - Transfer 12 - Four Line Appearance Keys 13 - Conference 15 - Mute 16 - Handsfree/Headset Vertical 480i/480CT SIP Phone Feature Keys & Functions Feature Used to … 1 Speaker/Microphone switch between using the handset and using hands-free mode during a cal
Chapter 4 - About Wave SIP Phones Feature Wave SIP Phone Models Used to … 7 Display provide information about what is happening on your phone. 8 Soft Keys to access specific features set up by your system administrator such as: speed dial numbers, Do Not Disturb, or quick access to features such as Call Return. 9 Scroll and Select Buttons scroll through menu options and select items shown on the display. 10 Intercom make calls from your phone to another extension within your phone system.
Chapter 4 - About Wave SIP Phones Using a SIP Phone USING A SIP PHONE This section describes how to use the physical features on your Vertical SIP phone, including: • Hard Keys • Navigation Arrow Keys • Soft Keys • Line Keys • Display Information Hard Keys The hard keys on your phone are dedicated to specific call handling features. See the Introduction section of this guide for a picture and details of your phone.
Chapter 4 - About Wave SIP Phones Using a SIP Phone Line Status Lights Model 480i/480CT or 9133i - An LED next to the line appearance key indicates the status of that line. If the line status light is: The line status is: Off Idle (no call activity) Flashing quickly Call is ringing Solid Call is connected Flashing slowly Call is on hold Model 480i/480CT - An icon in the display next to a line appearance soft key indicates the status of that line.
Chapter 4 - About Wave SIP Phones Using a SIP Phone Display Information The Vertical SIP phones include a back-lit display that provide information about what is happening on your phone. During normal operation, you will see the following information in the display: • Idle - When your phone is idle, the display shows your name, the date and time, and your extension.
Chapter 4 - About Wave SIP Phones Phone Settings PHONE SETTINGS Setting Options Pressing the Options button gives you a list of configurable options. 01 Language 02 Time and Date The first seven options allow you to customize your phone settings. 03 Set Ring Tone Setting Options 01 through 06 05 Contrast Level Press Options, then follow the prompts that appear on the display (use the navigation keys as shown on page 4-8 to scroll and make selections as appropriate. Setting Option 7 04 Clear Msg.
Chapter 4 - About Wave SIP Phones Outside Line Supported Features OUTSIDE LINE SUPPORTED FEATURES Outside Line Keys You may have one or more outside lines assigned to your phone. These lines allow you to make and receive external calls without entering an external access code.
Chapter 4 - About Wave SIP Phones SIP Phone Feature Codes SIP PHONE FEATURE CODES Call Park. . . . . . . . . . . . . . . . . . .* Do Not Disturb . . . . . . . . . . . *41 Directed . . . Flash + *66 + ext. Cancel . . . . . . . . . . . . . . . *42 Retrieval . . . . . . . *65 + ext. Self . . . . . . . . . . . Flash + *64 Forward . . . . . . . . . . . *43 + dest. Retrieval . . . . . . . *65 + ext. Cancel . . . . . . . . . . . . . . . *44 System. . . . . . . . . Flash + *62 Hold . . . . . . . . . . .
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Chapter 5 - About Wave Digital Phones This chapter illustrates and describes the specific features of the different Vertical Wave Digital phones. INTRODUCTION The following pages show the details of each Digital phone model.
Chapter 5 - About Wave Digital Phones Introduction Edge 100 - 24 button 1 - Headset (auxiliary) Jack (located behind front panel) 2 - Handset 3 - Hands-free Speaker (located under the handset) 4 - Display 5 - Soft Keys (not programmable) 6 - Twenty Four Programmable Buttons 17 - Volume Up 7 - Message 8 - Shift 16 - Volume Down 9 - Tap 15 - Redial 10 - Transfer/Conference 13 - Hold 11 - Speaker 14 - Microphone Opening (located under the front panel 12 - Mute of the phone) Edge 100 - 24 button Fe
Chapter 5 - About Wave Digital Phones Feature 5 Soft Keys Introduction Used to … selections when choices are offered on the display. 6 Programmable Buttons by the System Administrator to program special phone functions. 7 Message Button access user voice mail. 8 Shift Button access a second level for the programmable buttons. 9 Tap Button reconnect to a call on hold.
Chapter 5 - About Wave Digital Phones Introduction Edge 100 - 12 button 1 - Headset (auxiliary) Jack (located behind front panel) 2 - Handset 3 - Hands-free Speaker (located under the handset) 4 - Display 5 - Soft Keys (not programmable) 6 - Twelve Programmable Buttons 17 - Volume Up 7 - Message 8 - Shift 16 - Volume Down 9 - Tap 15 - Redial 10 - Transfer/ 13 - Hold Conference 14 - Microphone Opening 12 - Mute 11 - Speaker (located under the front panel of the phone) Edge 100 - 12 button Feature
Chapter 5 - About Wave Digital Phones Feature 5 Soft Keys Introduction Used to … make selections on the display. 6 Programmable Buttons by the System Administrator to program special phone functions. 7 Message Button access user voice mail. 8 Shift Button access a second level of phone functions/features. 9 Tap Button reconnect (or toggle between) calls on hold, during call transfer, and when creating conference calls.
Chapter 5 - About Wave Digital Phones Introduction Impact SCS - 24 button 1 - Headset (auxiliary) Jack (located behind front panel) 2 - Handset 3 - Hands-free Speaker (located under the handset) 4 - Display 5 - Soft Keys (not programmable) 6 - Twenty Four Programmable Buttons 7 - Message 8 - Shift 9 - Tap 10 - Transfer/ Conference 11 - Speaker 16 -Volume Down 17 - Volume Up 15 -Redial 13 - Hold 12 - Mute 14 - Microphone Opening (located under the front panel of the phone) Impact SCS - 24 button d
Chapter 5 - About Wave Digital Phones Feature 5 Soft Keys Introduction Used to … make selections on the display. 6 Programmable Buttons by the System Administrator to program special phone functions. 7 Message Button access user voice mail. 8 Shift Button access a second level of phone functions/features. 9 Tap Button reconnect (or toggle between) calls on hold, during call transfer, and when creating conference calls.
Chapter 5 - About Wave Digital Phones Introduction Impact SCS - 12 button 1 - Headset (auxiliary) Jack (located behind front panel) 2 - Handset 3 - Hands-free Speaker (located under the handset) 4 - Display 5 - Soft Keys (not programmable) 6 - Twelve Programmable Buttons 7 - Message 8 - Shift 9 - Tap 10 - Transfer/ Conference 11 - Speaker 16 - Volume Down 17 - Volume Up 15 - Redial 13 - Hold 12 - Mute 14 - Microphone Opening (located under the front panel of the phone) Impact SCS - 12 button digit
Chapter 5 - About Wave Digital Phones Feature 5 Soft Keys Introduction Used to … make selections on the display. 6 Programmable Buttons by the System Administrator to program special phone functions. 7 Message Button access user voice mail. 8 Shift Button access a second level of phone functions/features. 9 Tap Button reconnect (or toggle between) calls on hold, during call transfer, and when creating conference calls.
Chapter 5 - About Wave Digital Phones Introduction Line Keys All phones have a primary line key. Your phone might also include one or more secondary line keys and outside line keys. Line keys are idle when there is no LED lit beside them. Lines with a red LED are in use and you cannot join the call. Lines with a green LED indicate calls connected to your phone. Lines with a flashing green LED indicate calls connected to other phones that allow you to join the call.
Chapter 5 - About Wave Digital Phones Set Up and Installation SET UP AND INSTALLATION Adjusting the Pedestal 1. 2. 3. 4. Firmly grasp the back of the pedestal base with one hand and lift the back portion upward with your other hand. Lift the front panel of the phone upward with one hand and, with the other hand, raise the supporting arms. Notice there are three sets of notches behind both sides of the front panel. Each notch represents a different angle.
Chapter 5 - About Wave Digital Phones Set Up and Installation Making the Connections The connectors for attaching your Vertical Wave phone to the network are located behind the front panel. Here you will also find connectors for attaching the power supply and an optional headset. This is also the location of the connection for the handset. BACK OF THE PHONE handset jack headset jack telephone line jack 5-12 July 2007 - Issue 1.
Chapter 5 - About Wave Digital Phones Phone Settings PHONE SETTINGS Modifying the Display Contrast To adjust the display contrast On an idle phone: 1. 2. 3. 4. Press MENU softkey on the display. Press NEXT until DISP appears, then press the corresponding key. Press Light or Dark to change the contrast. Press DONE or SPEAKER to save the setting. Setting the Ring Melody and Volume To adjust the ring volume On an idle phone, press the up or down VOLUME keys to adjust the ring volume as needed.
Chapter 5 - About Wave Digital Phones Digital Phone Feature Codes DIGITAL PHONE FEATURE CODES Call Park Do Not Disturb . . . . . . . . . . . *41 Directed . . . . Flash + *66 + ext Retrieval . . . . . . . . *65 + ext Self . . . . . . . . . . . Flash + *64 Retrieval . . . . . . . . *65 + ext Cancel . . . . . . . . . . . . . . . *42 Forward . . . . *43 + destination no. or ext Cancel . . . . . . . . . . . . . . . *44 System. . . . . . . . . Flash + *62 Retrieval . . . .
Chapter 6 - About Wave Analog Phones While previous chapters in this guide have provided information on the basic features and operation of all Wave phone types, this chapter specifically describes special information regarding Analog phones only. INTRODUCTION Because not all of the features described in previous chapters and in this one, are available on all Vertical Wave analog phones, it is recommended that you contact your phone system administrator for additional information.
Chapter 6 - About Wave Analog Phones Analog Phone Feature Codes ANALOG PHONE FEATURE CODES Call Park Conference . . . . . . . FLASH + # + Retrieval . . . . . . . . *65 + ext phone no+ FLASH + *5 Self . . . . . . . . . FLASH + *64 Return. . . . . . . . . FLASH + *4 Retrieval . . . . . . . *65 + ext Do Not Disturb . . . . . . . . . . . *41 System. . . . . . . . FLASH + *62 Cancel . . . . . . . . . . . . . . . *42 Directed . . FLASH + *66 + ext Retrieval . . . . *63 + slot no Forward . . .
Appendix A - CounterPath SIP Softphones ABOUT COUNTERPATH SIP SOFTPHONES Wave supports the eyeBeam SIP softphone. Hint: See page A-6 for a table that describes how eyeBeam features interact with Wave. Note: The configuration procedures in this manual describe only those steps necessary for the CounterPath SIP softphones to work with Wave. Other settings may be left in their default configuration. For information on using other softphone features, see the documentation that came with your softphone.
Appendix A - CounterPath SIP Softphones About the Eyebeam SIP Softphone ABOUT THE EYEBEAM SIP SOFTPHONE Wave supports the eyeBeam SIP softphone on platforms running Windows XP, 2003, and 2000. If your system has properly configured SIP trunks, the eyeBeam softphone can turn your PC into a SIP-based voice-over-IP telephone. To speak and listen, you can use your PC's microphone and speakers, or a USB phone which will provide much higher quality. To place calls, you can use ViewPoint or the eyeBeam window.
Appendix A - CounterPath SIP Softphones Installing & Configuring the eyeBeam INSTALLING & CONFIGURING THE EYEBEAM SIP SOFTPHONE Before You Begin Before installing an eyeBeam SIP softphone on your computer, talk to your system administrator and make sure you know the following: • The IP address or name of the Wave SIP span • The preferred codec(s), in order, of the Wave SIP span (for example, G.
Appendix A - CounterPath SIP Softphones Installing & Configuring the eyeBeam 4. Next, the Settings dialog box opens. Choose the SIP Accounts \ Add a New SIP Account \ Server tab. Note: If you accidentally exit the dialog box, right-click anywhere on the eyeBeam phone and choose Settings to open it again. 5. 6. Check Enable this SIP account. This enables the eyeBeam phone to register with Wave.
Appendix A - CounterPath SIP Softphones Installing & Configuring the eyeBeam 9. Click the Media \ Audio \ Devices tab. Uncheck Enable VAD. Disabling VAD creates a more natural audio sound, since the eyeBeam will transmit audio continuously rather than stopping transmission when it doesn't detect voice (which results in silence gaps). Note that disabling VAD increases the bandwidth used during phone calls since audio is always transmitting. 10. Click the Media \ Audio \ Advanced \ Codecs tab.
Appendix A - CounterPath SIP Softphones Using Counterpath SIP Softphones USING COUNTERPATH SIP SOFTPHONES WITH WAVE This following table describes how eyeBeam softphone features interact with Wave. Feature Directions Dial numbers just as you would from a Wave phone, including access codes to place external calls. You can dial Wave extensions or access the telephone commands without an access code.
Appendix A - CounterPath SIP Softphones Feature Flash Using Counterpath SIP Softphones Directions While on a call, you can use the Flash key to access a new line (like selecting another line key). Doing so will put the current call on hold so that you can then make or answer another call, or invoke a feature/star code from another line. With 2 calls in progress, Flash acts as a call toggle button. Hold Click either the phone’s Hold button or an active Line button to place a caller on hold.
Appendix B - Troubleshooting This section provides solutions to basic problems you may experience with your phone. If you need further assistance, see your system administrator. Why is the display on my phone blank? Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, your system administrator can obtain an additional accessory, the Vertical PoE (Power over Ethernet) inline power supply, that provides power over Ethernet locally to your phone.
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