Installation guide

Enforcing strong password security 4-16
Chapter 4: System Settings in the User/Group Management applet
Wave Global Administrator Guide
You can also manually reopen a locked-out account in either of the following ways:
•
User. In the User dialog / Security tab, click the Other tab, deselect the User is
locked out
checkbox, and then click OK.
•
Queue. In the Queue dialog / Security tab, click the Account tab, deselect the
Queue is locked out checkbox, and then click OK.
•
Hang up trunks after __ failed logon attempts. If this checkbox is selected, the system
hangs up on any incoming caller who tries to log on to a Wave account with an invalid
password after the number of consecutive attempts that you specify.
6 Use the following fields to set system defaults for whether a user’s personal calls can be
monitored, coached, or joined using the Call Supervising features. Whenever you create a
new user, these defaults are used to define if the user’s personal calls can be supervised,
and you can override the defaults for an individual user. Set each of the following Call
Supervising features to Yes or No.
•
Personal calls can be monitored. Allows the supervisor to listen in on an active call.
Neither the user nor the other parties in the call can hear the supervisor.
•
Personal calls can be coached. Allows the supervisor to coach a user on an active
call. The user can hear the supervisor, but the other parties in the call cannot.
•
Personal calls can be joined. Allows the supervisor to join another user’s call as a full
participant. All parties can hear the supervisor.
Note: In order for these features to work as expected, the appropriate permissions must be
set for the supervisor (
Can coach/monitor/join user calls) and all users involved in the call
(
Personal calls can be coached/monitored/joined). See “The Security \ Permissions tab” on
page 11-84 for more about setting permissions.
Note: Contact Center queue calls are not personal calls. Monitoring, coaching, and joining
queue calls is controlled by Contact Center agent permissions. See the Wave Contact Center
Administrator Guide for more information.
Release 2.0
September 2010