Installation guide

Downloading system reports 31-23
Chapter 31: Wave Reports
Wave Global Administrator Guide
Downloading system reports
You can download Call Detail and Trunk Statistics, and Zone Statistics reports from the Wave
Server and save them in another location. All of these are CSV (comma separated values) files
that can be easily imported into Microsoft Excel for further processing.
• Call Detail Reports are named “cdryyyymmdd”, for example cdr20080515.csv.
• Trunk Statistics Reports use the format “TrunkStatisticsyyyymmdd.csv”.
• Zone Statistics Reports use the format “ZoneStatisticsyyyymmdd.csv”.
Note: The Call Detail Report (see page 31-2) and the Trunk Statistics Report, (see page 31-14)
use the corresponding CSV files listed here as input.
To download reports
1 If necessary, click the Administration tab of the Management Console.
2 Click the Download icon, located in the General Administration section.
Outbound
Begin
Indicates whether the trunk had an outgoing call in progress at the beginning of
the interval
Outbound End
Indicates whether the trunk had an outgoing call in progress at the end of the
interval
Outbound
Attempts
Number of outgoing calls attempted by this trunk
Outbound
Answered
Number of outgoing calls by this trunk that were answered
Outbound
Seconds
Total number of seconds that a trunk was in the connected state for an outgoing
answered call
Trunk record field descriptions
Field Name Description
Click
Release 2.0
September 2010