Installation guide

The Call Detail Report 31-5
Chapter 31: Wave Reports
Wave Global Administrator Guide
Call Detail record and field rules
The Call Detail Report logs calls according to the following rules for records and fields:
• A record is logged when a call terminates.
• A single record is logged for a conference call.
• When an extension tries to make an outbound call and all trunks are busy, the call action
column logs a B for all trunks busy.
• When multiple parties are involved in a call, such as a transfer, the calling party is the
person initiating the call, the called party is the first person who answers the call, and the
final party is the last person who answers the call. The Primary Call Record ID column
provides a log of each call, tying these calls together. Call duration is the total time from
the first person answering the call to the last person hanging up the call, including time
spent on hold.
• In conference calls, the person who creates the conference is logged in the call ID
column. One of the last two parties to leave the call is logged as the final party.
• Incoming calls begin when the attendant, voicemail, or the first extension answers a call.
• If outbound calls are shorter than the Outgoing Short Call Duration configured in the Call
Detail Report applet, they are defined as unanswered, and are not recorded, unless the
central office provides answer supervision. The default time is 45 seconds.
Note: Outgoing calls over analog loop start trunks do not provide answer supervision, which
means that Wave cannot tell whether a call is answered when it is placed over a loop start trunk.
The Outgoing Short Call Duration setting lets you establish a time after which such calls will
be assumed to be connected, and will be recorded in the Call Detail Report.
Call Detail record formats
The Call Detail Report fields use the following formats:
• Records are delimited with carriage return
• Records are ASCII-based
Release 2.0
September 2010