Installation guide

The Call Detail Report 31-2
Chapter 31: Wave Reports
Wave Global Administrator Guide
The Call Detail Report
The Call Detail Report (CDR) provides a daily summary log file of all Wave incoming and
outgoing calls. It can be used for validating a newly installed Wave Server and for call
accounting. Used in conjunction with a front-end call accounting package or a Microsoft Excel
spreadsheet designed to provide the breakdowns you need, you can sort and chart records of
customer traffic by extension, duration, time of use, and so on, for departmental or customer
billing.
By default, the Call Detail Report logs one day of calls in each file—approximately 650 KB, if
an office makes an average of 2,000 calls per day. You set the number of files you want to save,
and when Wave reaches that limit, the oldest files are deleted first. You can increase the number
of files saved using the Call Detail Report applet. Use the following information to determine
how many files to save:
• Each 1 MB stores approximately 2,600 call records.
• The default number of files stored is 60, or approximately 38 MB based on an average of
2,000 calls per day; the maximum number of files is 180, or approximately 114 MB,
based on an average of 2,000 calls per day.
Wave supports access to CDR data through FTP. CDR data is captured and posted on the
internal FTP server. Every 30 minutes the data is updated with the latest information. The
frequency is set for 15 and 45 minutes after the hour every hour. Wave saves 60 days worth of
files on the FTP server before replacing the oldest file with the latest file.
This section contains the following information:
• Configuring the Call Detail Report. See page 31-3.
• Call Detail Report specifications. See page 31-4. This section describes in detail the
rules, formats and field descriptions for the Call Detail Report, as well as the IP telephony
voice extension record.
Release 2.0
September 2010