Installation guide

Setting general options 4-5
Chapter 4: System Settings in the User/Group Management applet
Wave Global Administrator Guide
5 Define the following settings:
•
Allow voice-first answering. This feature is not supported in this version.
•
Present a confirmation menu before voicemail. Select this checkbox so that callers
hear the confirmation prompt, “To leave a message press 1, or press * to return to the
menu” after they hear a user’s voicemail greeting. If not selected (the default), callers
go directly to the user’s voicemail after hearing the greeting, where they can record a
voice message.
•
Default flash behavior while in a call. Select what happens when a user presses Flash
(or quickly presses the phone’s hook) while on a call:
•
Menu assisted transfer. Pressing Flash takes the user to the Wave call handling
menu, where he or she can put the call on hold, transfer, park, create a conference
call, and more. If multiple calls are on hold, the user hears a multi-call menu to
select the call to handle.
•
Direct transfer. Pressing Flash immediately prompts the user for an extension to
transfer the call. Use this option to create faster, simplified phone transferring for
users who answer and transfer many calls. Note that when
Direct transfer is
selected, a user cannot access the other call handling commands unless he or she
has ViewPoint installed.
•
Manage current call. Pressing Flash takes the user directly to the call handling
menu for the current call (the call that was active when
Flash was pressed.) This
option simplifies call handling when multiple calls are on hold. Note that when
this option is selected, the user must press
Flash # Flash to reach the multi-call
menu to select a call other than the current call.
•
Park/Hold ring back. Select what happens when a user answers an automatic ringback
call when the ringback interval elapses after leaving a call on hold or parked:
•
Direct connect. The user is immediately connected with the caller with no
announcing.
•
Limit the number of external calls that can be routed to simultaneously. When this
option is selected, the number of external numbers that can be called simultaneously
by a ViewPoint routing list action is limited to the value specified in
Maximum
number of calls
, described below.
Warning: This checkbox is selected by default—it is HIGHLY RECOMMENDED
that you do not change it. If no limit is specified and ViewPoint users create
routing list actions that call all members of a ViewPoint Group simultaneously,
depending on the number of contacts in the Group all of the trunks on the
Wave Server could be tied up making external calls to the contacts.
Release 2.0
September 2010