Installation guide

Automatic Line Selection 29-28
Chapter 29: Understanding Wave Call Routing
Wave Global Administrator Guide
Automatic Line Selection
Automatic Line Selection changes the behavior of your digital phone lines (primary line,
secondary line appearances, and outside lines) by allowing you to automatically answer a call
that is ringing on one of those lines, or providing dial tone on the first available line, without
pressing the line feature buttons.
The following rules apply to Automatic Line Selection:
• Your primary line is always subject to Automatic Line Selection behavior.
• Lines configured for Automatic Line Selection are selected in the order they appear on
the phone. However, note that when you configure the feature buttons on a digital or SIP
phone, you can specify that the primary line is always selected first when a user answers
a ringing line or goes off-hook, regardless of where the Primary button appears on the
phone. See “Primary feature” on page 10-26.
• When one or more lines are ringing, and you lift the handset or press Speaker/Mute, the
first ringing line configured for Automatic Line Selection is answered.
• When no lines configured for Automatic Line Selection are ringing, and you lift the
handset, press a digit, or press a feature button (Speaker/Mute, Auto Dial, System Speed
Dial, Redial, Message Waiting, or Flash) you receive dial tone on the first idle line
configured for Automatic Line Selection.
If you have outside lines configured with Automatic Line Selection:
• Pressing an external access code (or using an Auto Dial feature button or System Speed
Dial number including an external access code) provides dial tone on the first idle outside
line configured for Automatic Line Selection.
Automatic Line Selection on line appearance feature buttons
The examples that follow all use the same digital phone line feature button configuration shown
in the diagram in Example 1, below.
• The first button is the primary line button configured for extension number 100.
• The second button, 130, is a secondary line appearance that is not configured for
Automatic Line Selection.
• The third button, 140, is a secondary line appearance that is configured for Automatic
Line Selection (ALS).
Release 2.0
September 2010