Installation guide

Outside lines 29-25
Chapter 29: Understanding Wave Call Routing
Wave Global Administrator Guide
Default hunt groups
The default hunt groups are preconfigured. These hunt groups use the default system and user
extensions as their members. There are three default hunt groups:
•
Attendant (station). The Attendant hunt group uses the pilot number zero (0). The
purpose of the Attendant hunt group is to direct calls to one or more extensions that serve
as the receptionists in your organization.
By default, the Attendant hunt group has no members. By adding the member extensions
you want to serve as the receptionist(s) at your site, you can connect incoming trunks to
the Attendant hunt group.
Caution: It is not recommended that you route inbound calls to zero because there
can be no voice mailbox associated with this destination.
• Modem Hunt Group (station). This hunt group (pilot 570) is used to connect incoming
trunks to the modem(s) on the Integrated Services Card by setting the 570 pilot number as
the default destination for the Modem trunk group. This trunk group ensures that any
trunk group using 570 as the default destination will ring the first available modem.
•
Voicemail (application). The VoiceMail hunt group (pilot 550) is a collection of system
ports. Each member of the VoiceMail hunt group is a single voicemail port that is used to
play voicemail menu prompts and messages. When anyone dials the VoiceMail hunt
group pilot number, they are connected to a voicemail port. The VoiceMail hunt group
hunts for system ports in a circular fashion.
Outside lines
Outside lines are used to make outbound and receive inbound calls. Outside lines are ideal for
users who are already familiar with a key system environment, or users who want to see the
status of trunks on their digital phones. Outside lines connect a digital phone directly to a trunk
using an Outside Line feature button. The routes created between the Outside Line buttons on
each digital phone and trunks simulate a key system.
Release 2.0
September 2010