Installation guide

Hunt groups 29-24
Chapter 29: Understanding Wave Call Routing
Wave Global Administrator Guide
Hunt group hunt orders
The hunt order of a hunt group describes the order in which the member extensions ring. You
can set linear, circular, ring, and attendant hunt orders.
Linear. Rings the first available extension in the hunt group, always starting from the top
of the hunt group list. If the first extension does not answer, the PBX rings the next
available extension in the hunt group. If the second extension does not answer, the PBX
rings the first extension again. If no one answers the call the caller is transferred to the
hunt group’s no answer forward destination. If all member extensions are unavailable the
call is transferred to the busy forward destination.
Circular. Rings the member extensions of the hunt group in order until the call is
answered, or all available extensions are rung (see Pilot=130 in the previous diagram).
The next call to the hunt group call rings the extension following the last extension that
answered a call (or the last extension before the call was transferred to the forward
destination).
For example, the station hunt group pilot number 130 in the previous diagram has three
members: extensions 101, 102, and 103. When a call goes to hunt group 130, the PBX
dials extension 101. If it is available, it will ring. If extension 101 answers the first call,
the next time a call goes to hunt group 130, the PBX attempts to ring extension 102 first,
then extension 103, and then extension 101 again. After each available extension is rung
once, and no one answers the call, the call is forwarded to the no answer forward
destination.
Ring All. Rings all member extensions at the same time and connects the call to the first
extension that answers.
This hunt order is valid for station hunt groups only.
Attendant. Hunt group members with the Attendant hunt order (see Pilot=0 in the
previous diagram) are typically stations that can handle multiple calls simultaneously. If
all members of a group have at least one call, the call is assigned to the first member
found with the greatest number of available lines. In the case of a tie, the hunt group
assigns the calls in a fashion similar to a hunt group with a Circular hunt order.
If a member using a standard phone is in an Attendant hunt group and currently on a call,
the member will hear a call waiting tone and the call will be queued to that extension.
This hunt order is valid for station hunt groups only.
Release 2.0
September 2010