Installation guide

Hunt groups 29-23
Chapter 29: Understanding Wave Call Routing
Wave Global Administrator Guide
Hunt groups
A hunt group is a container extension (pilot number) that allows you to associate many user
extensions or system ports to a single number that can be dialed or to which calls can be routed.
When the hunt group pilot number is dialed, the hunt group configuration determines the order
in which the member extensions or ports are dialed. For example, the Attendant hunt group has
pilot number zero by default. If you dial zero, the member extensions of the Attendant hunt
group phones will ring in the defined order.
The following diagram shows call routing via a hunt group:
There are two types of hunt groups:
•
Station. A collection of user extension numbers. You will typically use this hunt group
type for all of the hunt groups in your office, such as a group of administrative assistants
or a sales group (see Pilot=0 and Pilot=130 in the figure above).
You can include a member in more than one station hunt group. See extension 101 in the
attendant and station hunt groups (pilot=0 and pilot=130) in the figure above.
•
Application. A collection of system ports for voicemail, or other Vertical
Communications applications, such as Call Navigator (see Pilot=550 in the figure above).
Call Routing
Blocked/Invalid
Voicemail/AutoAttendant
101
104
Attendant Hunt Group
VoiceMail Hunt Group
Call
System Ports
105
101
102
Station Hunt Group
103
Release 2.0
September 2010