Installation guide

Inbound call routing 29-17
Chapter 29: Understanding Wave Call Routing
Wave Global Administrator Guide
If a match is found, the call will be translated and sent to the corresponding destination number
listed in the table. Then the First Digit Table uses the information to determine the call type and
start the call routing process. If there is no match in the table, the call cannot be routed and is
sent to the intercept destination specified in the inbound trunk group configuration.
Observe the order that the steps appear in the inbound routing table in the previous diagram. The
first and second step overlap, in the days of the week and times of the day they cover. The first
step overrides the second step during the overlap.
In this example, the first step is configured to route calls to a live operator during normal
business hours. The second step is configured to route calls to the AutoAttendant during
non-business hours. The first step overrides the second step between the hours of 8:00 A.M. and
5:00 P.M., Monday through Friday.
Wink start DID trunks
Wink start DID trunks receive digits from the central office, which are used to route calls to
various destinations in Wave. Since this type of trunk receives digits, you will want to use an
inbound routing table that specifies digit collection rules.
The following diagram illustrates Wink Start DID inbound call routing details:
Inbound
Call Routing
Route to
Translate Number
Extension/Trunk
Fast Busy/
Send to Intercept
Wink Start
Trunks
1000
Search for Match
Collect Digits
Match
Inbound Routing Table
No Match—Use As Is
My In Trunks
Inbound Trunk Group
Intercept: 500
Release 2.0
September 2010