Installation guide

Inbound call routing 29-16
Chapter 29: Understanding Wave Call Routing
Wave Global Administrator Guide
Trunks receive no digits
When you configure inbound routing on trunks that receive no digits (usually analog trunks
used for calls to the company main phone number), you will either route all calls on these trunks
to a single destination, or route calls to different destinations based on a schedule. To
accomplish this, use an inbound routing table with the Scheduled Routing option.
The following diagram shows scheduled routing inbound call routing details:
Inbound routing table
An inbound routing table is a prioritized list of digit- and schedule-matching translation rules
for calls received on a particular trunk group. Inbound routing can be based on any of the
following:
• Dialed number (, DNIS, Lead TN)
• Calling party number (Caller ID, ANI)
• Time of day and day of week
• All of the above
Inbound routing tables interpret digits collected from trunks, and translate them to numbers that
can be interpreted by the First Digit Table. After receiving digits from the central office, the
PBX searches the inbound routing table for the first matching step.
Inbound Trunk Group
Inbound Trunks
Call Routing
Route to
Extension/Trunk
Fast Busy/
Send to Intercept
My In Trunks
Inbound Routing Table
Look Up Schedule
and Destination
8-5,M-F
All times,
Dest: 500
Dest: 550
all days
Intercept: 500
Release 2.0
September 2010