Installation guide

Opening the System Settings dialog 4-3
Chapter 4: System Settings in the User/Group Management applet
Wave Global Administrator Guide
Security \ Permitted Passwords
“Enforcing strong password security” on page 4-13
Security \ Workstation Firewall
Appendix E in the Wave Server Installation Guide
Audio
“Setting up system-wide audio options” on page 4-18
Call Log
“Setting Call Log options” on page 22-9
Call Log \ Archive
“Archiving the Call Log” on page 22-11
Internal Dialing
“Changing the internal dial-by-name extension” on page 4-8
External Dialing
“Setting default access codes for callbacks” on page 9-40
Recordings \ Archive
“Archiving mailbox recordings” on page 22-36
Recordings \ System Call Recording
“Recording all calls” on page 19-9
Recordings \ Reminder Beeps
“Including a reminder beep on queue call recordings” on page 19-12
Queue
“When statistics are refreshed” in Chapter 6 in the Wave Contact
Center Administrator Guide
Queue \ Agent Skills
“Defining skills” in Chapter 3 in the Wave Contact Center
Administrator Guide
Storage
“Viewing storage statistics” on page 22-44
Storage \ Special Directories
“Changing special Wave directories” on page 22-45
Problem Report Wizard
“Setting Problem Report Wizard defaults” on page 22-49
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Release 2.0
September 2010