Installation guide

About call routing 29-2
Chapter 29: Understanding Wave Call Routing
Wave Global Administrator Guide
A call route is a path through Wave by which a call goes from a source to a destination. There
are four types of call routes to consider:
•
Internal. From an internal source to an internal destination (usually extension to
extension)
•
Outbound. From an internal source to an external destination
•
Inbound. From an external source to an internal destination
•
Tandem. From an external source to an external source
Each section in this chapter describes and gives examples of each of the four call routing
types.The following diagram provides a simplified view of Wave call routing, and all the major
system components a call can pass through on its way to its destination, including the First Digit
Table):
Call Routing
Blocked/Invalid
Voicemail/AutoAttendant
101
102
Station Hunt Group
VoiceMail Hunt Group
Inbound Trunk Group
Outbound Trunk Group
Inbound Analog Trunks/
Digital Trunk Channels
Outbound Analog Trunks/
Digital Trunk Channels
Destination: 550
Pilot=500
Order: Attendant
Fwd: 550
Release 2.0
September 2010