Installation guide

Viewing Call Classifier information in the Call Monitor 26-23
Chapter 26: Using the Call Classifier
Wave Global Administrator Guide
Viewing Call Classifier information in the Call Monitor
In order for users and agents to view the information attached to calls by the Call Classifier, they
must set up the ViewPoint Call Monitor as follows:
• To view Call Notes, make sure the Notes pane is showing by choosing
View > Notes
Pane
. (You can also display Call Notes in the Notes column.)
• Make sure that the following columns are displayed in the Call Monitor. To do so, while
in the Call Monitor choose
View > Current View > Show Columns, and then select the
relevant column:
• To view the DID information, make sure the DID column in showing.
• To view Caller ID number and name, make sure the Number column is showing.
• To view Custom Data, make sure the appropriate Custom Data column is showing.
A Custom Data variable must first be defined as described in “Using custom data
variables” on page 20-17 before it will be available in the Show Column list.
Release 2.0
September 2010