Installation guide

Using custom database queries in Call Classifier rules 26-15
Chapter 26: Using the Call Classifier
Wave Global Administrator Guide
5 Click to open the Edit Database Query dialog.
6 In the
Database connection section, select the database that you want to query from the
System data source drop-down list. (You must have previously configured your database
connections as system data sources via the Windows ODBC Data Source Administrator
before they will be listed here. See your Windows documentation for more information.)
Caution: Several Vertical system data sources may be listed in the System data
source drop-down list, for example “InstantOffice_Hardware”,
“InstantOffice_IOAgent”, “IACDRep”, “CMSDatabase”, “CRQLog”,
“CallRecorder_DSN”, and so forth. Do NOT select these data sources.
7 Enter the Username and Password required to access the selected database. Leave these
fields blank if no user name or password is required.
8 In the
Query settings section, select the Query type:
•
Microsoft Access query. With this option, the Call Classifier queries your database
using a custom stored procedure or query within the database. To use this option, you
must first create the stored procedure or query, as described in “Setting up a stored
procedure or query in your database” on page 26-20.
Enter the following information:
Release 2.0
September 2010