Installation guide

Using custom database queries in Call Classifier rules 26-14
Chapter 26: Using the Call Classifier
Wave Global Administrator Guide
Defining and testing the database query
1 In the Auto Attendants view, create a new auto attendant or double-click an existing auto
attendant to edit it. The Auto Attendant dialog opens.
2 Click the Advanced tab.
3 In the
Process the following rules on auto attendant entry section, click Add to create a
new rule (or select an existing rule and click
Edit to modify it). The Add Rule dialog opens.
4 In the
Match incoming call section, define when an incoming call will be affected by this
rule:
a Select one of the following attributes by which to recognize an incoming call from the
drop-down list:
•DID
• Caller ID number or Caller ID name
• Call notes
• Account code
• Custom data
• Skill
b Select Exists in this custom database query from the drop-down list.
Release 2.0
September 2010