Installation guide

Adding a Call Classifier rule to an auto attendant 26-9
Chapter 26: Using the Call Classifier
Wave Global Administrator Guide
Enter the Change to text. The custom data variable will be updated with the text that
you enter here.
•
Skill. Select the Queue skill to attach as a requirement to the call from the drop-down
list, or click to create a new skill. (For more about creating and using skill
requirements for call routing, see Chapter 3 in the Wave Contact Center
Administrator Guide.)
For
Minimum value and Maximum value, enter the range (from 0 to 100) that an
agent’s skill value must be within to qualify for taking the call.
Click
OK to return to the Add Rule dialog.
8 Select the
Final action from the drop-down list. This action will be performed after all of
the steps in the rule have been performed.
•
Transfer to extension. Select the Extension from the drop-down list.
•
Continue to next rule. Call processing will continue with the next rule (if any) defined
for this auto attendant.
• Send to voice mail. Select the Extension from the drop-down list.
•
Continue with auto attendant. Call processing will continue according to this auto
attendant’s configuration.
• Hang up
Release 2.0
September 2010