Installation guide

Adding a Call Classifier rule to an auto attendant 26-7
Chapter 26: Using the Call Classifier
Wave Global Administrator Guide
3 In the Process the following rules on auto attendant entry section, click Add to create a
new rule (or select an existing rule and click
Edit to modify it). The Add Rule dialog opens:
4 Select the
Prompt caller for data entry checkbox to prompt callers to enter an identifying
number, such as their phone number, account number, or support issue number. See
“Prompting the caller to enter an identifying number” on page 26-10 for more information
on how to record the prompt that you want callers to hear, set up validation and database
matching, and so forth.
5 In the
Match incoming call section, define when an incoming call will be affected by this
rule:
a Select one of the following attributes by which to recognize an incoming call from the
drop-down list:
•DID
• Caller ID number
• Caller ID name
• Call notes
• Account code
• Custom data
• Skill
Release 2.0
September 2010