Installation guide

Managing Wave system resources 23-50
Chapter 23: Continuing System Administration
Wave Global Administrator Guide
Monitoring and
Recording
Call Record
. Used for call recording for 2-party calls. See “Allocating DSP
resources for call recordings” on page 19-6.
Note the following:
•
If you enable system call recording, automatic reallocation of Call
Record resources may occur when you log into Wave, as described in
“Allocating DSP resources for call recordings” on page 19-6.
•
If you do not enable system call recording, but allow user or queue
call recording, automatic reallocation of Call Record resources will not
occur, and call recording for 2-party calls may fail if adequate resources
are not available. You must allocate adequate Call Record resources
manually via the Resource Management applet if you support user or
queue call recording, but not system call recording.
Call Navigator
Used for sessions of the separate Call Navigator application. The IVR
resources cover only IVR used by that application, for example automatic call
answering. See the
Wave Call Navigator Administrator Guide for more
information.
Service Response
Used for sessions of the separate Service Response application. See the
documentation included with Service Response for more information.
Voice Server
Used for Wave IVR, for example touchtone button pushes. If your system
uses voice recognition, choose “IVR with Voice Recognition” resources.
Otherwise choose the standard “IVR” resources. There is normally no need
to use both.
Third Party Applications
This feature is not supported in this version.
Music on Hold
Used to play music-on-hold from WAV files. (Not used for hold music
derived from an external device.)
Low Bit Rate (G.729A/G.711).
Standard Bit Rate (G.711).
Wave Player.
See “Configuring Music On Hold” on page 16-16.
FAX RESOURCES
Fax Group
This feature is not supported in this version.
IP TELEPHONY RESOURCES
Resource Description
Release 2.0
September 2010