Installation guide

Reporting problems to your Wave provider 22-54
Chapter 22: Monitoring and Maintenance
Wave Global Administrator Guide
E-mailing the problem report package
Optionally, you check
Send Problem Report Package via e-mail in the final window to e-mail
the problem report package to a destination of your choice. Because a problem report package
can be large, after you send you should delete it from your system to regain disk space.
Running the Problem Report Wizard from the command line
You can run the Problem Report Wizard without having a Wave application open by running it
from the command line. This can be useful for automatically creating scheduled Problem Report
Wizard captures using the Windows scheduling service. Run the file
TVPRWizard.exe, located
in
C:\Program Files\Common Files\Vertical\Wave. You can run the file in the
following ways:
• To run the PRWizard normally, specify
\createcab:Yes. The PRWizard runs with
whatever parameters you specify.
• To run the PRWizard automatically, do not include the
\createcab parameter. The
PRWizard runs in the background, with a progress bar showing.
When running the Problem Report Wizard from the command line, you can use any of the
following parameters. All are optional.
Parameter Description
/calllogentry: Specified Call Log entry from the User/Group Management
applet or ViewPoint
/stations: List of stations involved
/clientpackage: Full path and filename of a client package to include
/includedatabase: If Yes, includes a database backup
/estimateddate: Estimated date of occurrence
/estimatedtime: Estimated time of occurrence
/exactdate: Exact date of occurrence
/exacttime: Exact time of occurrence
/rangestartdate: Start date of log range
/rangestarttime: Start time of log range
Release 2.0
September 2010